Job summary
- Main area
- Emergency
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 223-EDC-546
- Employer
- The Shrewsbury and Telford Hospital NHS Trust
- Employer type
- NHS
- Site
- PRH A&E reception
- Town
- Telford
- Salary
- £24,465 pro rata
- Salary period
- Yearly
- Closing
- 11/08/2025 23:59
Employer heading

Emergency Department Clerical Officer
NHS AfC: Band 2
Job overview
This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust, The Shropshire Community Health NHS Trust, The Robert Jones and Agnes Hunt Orthopaedic Hospital or The Shropshire, Telford and Wrekin Integrated Care System. If you are not currently working for one of these organisations your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.
The post holder may be required to work anywhere in the department to cover short term absence or annual leave.
Main duties of the job
To be responsible for the reception of A & E patients on the computerised recording system.
To be responsible for producing and supplying all necessary paperwork to allow the processing of patients through the A & E department.
To Photocopy notes ready for patient to go to a ward
To be responsible for the accurate scanning of A & E notes and results if necessary.
To be responsible for the speedy retrieval of old A & E cards as necessary.
To be responsible for producing discharge letters, singly or in batch format, which are subsequently sent to GPs either by mail or electronic format.
To be responsible for dealing with telephone enquiries regarding patients who are presently in the Accident and Emergency Department and re-directing calls to the correct person.
To be responsible for making clinic appointments for patients who need to attend fracture, and other speciality clinics.
To be able to use Tel tracking when Flow Co is not available Login needed
To be responsible for maintaining confidentiality of patient information
To be responsible for placing Patients onto the Emis system for UTC appointments and 111 appointments then also to Arrive patients on Adastra for 111 appointments.
To be responsible for maintaining confidentiality of patient information.
To be responsible for the correct use of the PAS computer system and any other computerised systems under the terms of the Data Protection Act.
Working for our organisation
Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.
We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person specification
Qualifications
Essential criteria
- • Educated to GCSE standard with Maths and English Language at grades A-C.
Desirable criteria
- information Goverence
- Knowledge of Careflow
- NVQ 2 Business Admin or equivalent experience
Experience
Essential criteria
- experience with computer database input and related equipment
- Data entry experience
- General office experience of photocopiers, faxes, printers etc
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Kathy Gough
- Job title
- A and E Reception Manager
- Email address
- [email protected]
- Telephone number
- 01952 641222
- Additional information
To call directly please call Kathy Gough on 01952 641222 ext 4225/3545
If you have problems applying, contact
- Address
-
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
- Telephone
- 01743 492402
List jobs with The Shrewsbury and Telford Hospital NHS Trust in Administrative Services or all sectors