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Job summary

Main area
Frailty
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week
Job ref
223-WCF-755
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
Princess Royal Hospital
Town
Telford
Salary
£24,465 per annum pro rata
Salary period
Yearly
Closing
10/10/2025 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Ward Clerk - Frailty SDEC

NHS AfC: Band 2

Job overview

This is a new role for Ward Clerks for Frailty SDEC (Same Day Emergency Centre). 

This is a permanent position based at The Princess Royal Hospital, Telford initially, but will require cross site working.  

Main duties of the job

The postholder will be required to:

  • Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients.
  • Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
  • Answer the telephone, responding to questions or requests as appropriate.
  • Request the services of allied healthcare professionals as requested by nursing staff (eg Phlebotomist/ECG Technician/Radiographers/Porters).
  • Make outpatient referrals as requested by nursing staff.
  • Request and collect (or deliver when requested) notes and x-rays from various departments.
  • Order transport for patients as requested by nursing staff, competing appropriate paperwork.
  • Ensure records are sent from the ward correctly compiled and completed following patient discharge.
  • Report identified maintenance defects to engineers, competing appropriate paperwork.

Working for our organisation

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Knowledge

Essential criteria
  • An understanding of the requirements of the role
Desirable criteria
  • Knowledge of hospital administration system

Qualifications

Essential criteria
  • Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration

Experience

Essential criteria
  • Basic Computer skills
Desirable criteria
  • Qualification in word processing / IT skills
  • Customer Care Experience

Communication Skills

Essential criteria
  • Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.

Judgement

Essential criteria
  • Demonstrate effective time management skills
  • Ability to prioritise and manage own workload to meet service demands

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDisability confident leaderDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Pregnancy Loss Pledge

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Claire Davies
Job title
Matron
Email address
[email protected]
Telephone number
01743 261294

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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