Job summary
- Main area
- Frailty
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 223-WCF-755
- Employer
- The Shrewsbury and Telford Hospital NHS Trust
- Employer type
- NHS
- Site
- Princess Royal Hospital
- Town
- Telford
- Salary
- £24,465 per annum pro rata
- Salary period
- Yearly
- Closing
- 10/10/2025 23:59
Employer heading

Ward Clerk - Frailty SDEC
NHS AfC: Band 2
Job overview
This is a new role for Ward Clerks for Frailty SDEC (Same Day Emergency Centre).
This is a permanent position based at The Princess Royal Hospital, Telford initially, but will require cross site working.
Main duties of the job
The postholder will be required to:
- Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients.
- Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
- Answer the telephone, responding to questions or requests as appropriate.
- Request the services of allied healthcare professionals as requested by nursing staff (eg Phlebotomist/ECG Technician/Radiographers/Porters).
- Make outpatient referrals as requested by nursing staff.
- Request and collect (or deliver when requested) notes and x-rays from various departments.
- Order transport for patients as requested by nursing staff, competing appropriate paperwork.
- Ensure records are sent from the ward correctly compiled and completed following patient discharge.
- Report identified maintenance defects to engineers, competing appropriate paperwork.
Working for our organisation
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person specification
Knowledge
Essential criteria
- An understanding of the requirements of the role
Desirable criteria
- Knowledge of hospital administration system
Qualifications
Essential criteria
- Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration
Experience
Essential criteria
- Basic Computer skills
Desirable criteria
- Qualification in word processing / IT skills
- Customer Care Experience
Communication Skills
Essential criteria
- Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.
Judgement
Essential criteria
- Demonstrate effective time management skills
- Ability to prioritise and manage own workload to meet service demands
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Claire Davies
- Job title
- Matron
- Email address
- [email protected]
- Telephone number
- 01743 261294
If you have problems applying, contact
- Address
-
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
- Telephone
- 01743 492402
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