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Job summary

Main area
Head and Neck
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
223-HNA-274
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
Princess Royal Hospital
Town
Telford
Salary
£25,272 per annum/pro rata
Salary period
Yearly
Closing
08/04/2026 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Healthcare Assistant - Head and Neck

NHS AfC: Band 2

Job overview

We are looking for an enthusiastic and motivated individual to join our busy dynamic nursing team within the Head and Neck ward at The Princess Royal Hospital, Telford.

 This is a demanding role which requires commitment and a positive approach to change. You will contribute to the high standard of care which is provided to our patients on this ward and maintain high quality standards throughout as you will be expected to participate in direct care to patients. We offer a period of induction and a strong commitment to training and development. You must have a willingness to contribute to the development of the team as well as your own professional growth.

The successful applicant will possess GCSE Maths and English grades 3-1 (D-G) or Functional Skills Level 1 (or equivalent).

*Please note this position is not eligible for sponsorship*

Main duties of the job

Providing direct patient care, supporting the ward in all aspects of the day to day running such as cleanliness, nutritional support to patients, stock control and maintaining the health and safety of the area. 

Working for our organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Hospital Transformation Programme (HTP)

Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.

We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.

View full details of HTP  

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Qualifications

Essential criteria
  • GCSE Maths and English grades 3-1 (D-G) or Functional Skills Level 1 (or equivalent)
Desirable criteria
  • GCSE in Maths and English grades 9-4 (A-C) or Functional Skills Level 1 or higher
  • NVQ 2/3 in Health related subject

Knowledge and experience

Essential criteria
  • Can demonstrate an understanding of what is required within the role of a Healthcare Assistant in the care setting
  • Can describe the Trust Values and demonstrate how they put these into practice within their caring role
Desirable criteria
  • Previous hospital experience

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lucy Roberts
Job title
Ward Manager
Email address
[email protected]

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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