Job summary
- Main area
- Legal Services
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 223-AHR-455
- Employer
- The Shrewsbury and Telford Hospital NHS Trust
- Employer type
- NHS
- Site
- The Princess Royal Hospital
- Town
- Telford
- Salary
- £24,465 per annum / pro rata
- Salary period
- Yearly
- Closing
- 21/07/2025 23:59
Employer heading

Access to Health Records Administrator
NHS AfC: Band 2
Job overview
We are looking for an enthusiastic, motivated and hard-working individual to join the team dealing with access to health records requests. The post holder will need to work in compliance with GDPR and the Data Protection Act 2018.
Main duties of the job
To ensure that all requests for medical records are logged and processed in a timely and accurate manner.
The post holder will need to deal with a variety of enquires, both verbal and written, in a professional and efficient manner.
Working for our organisation
You will be working within our Legal Team, in an exciting and fast paced working environment. The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential.
The post holder will be supported by the Access to Health Records Team and the Legal Services Manager.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled job description.
Person specification
Qualifications
Essential criteria
- GCSE Grade A-C or equivalent in English and Mathematics
Desirable criteria
- IT Qualification
- Customer Care Training
Experience
Essential criteria
- Meeting deadlines
- Working as part of a team
Desirable criteria
- Experience of using IT systems
Personal Qualities
Essential criteria
- Knowledge of Trust (Divisions/Values etc.)
- Good verbal and communication skills
- Ability to meet deadlines and provide a high quality service
- Work alone/as part of a team
Desirable criteria
- Working knowledge of Trust systems/databases
- Awareness of Data Protection Act, Access to Health Records Act and GDPR
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sarah Weaver
- Job title
- Legal Services Manager
- Email address
- [email protected]
- Telephone number
- 01952 641222
- Additional information
Extension 4080
If you have problems applying, contact
- Address
-
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
- Telephone
- 01743 492402
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