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Job summary

Main area
Legal Services
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
  • Full time
  • Part time
30 hours per week (Monday-Friday)
Job ref
223-AHR-455
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
The Princess Royal Hospital
Town
Telford
Salary
£24,465 per annum / pro rata
Salary period
Yearly
Closing
21/07/2025 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Access to Health Records Administrator

NHS AfC: Band 2

Job overview

We are looking for an enthusiastic, motivated and hard-working individual to join the team dealing with access to health records requests.  The post holder will need to work in compliance with GDPR and the Data Protection Act 2018. 

Main duties of the job

To ensure that all requests for medical records are logged and processed in a timely and accurate manner. 

The post holder will need to deal with a variety of enquires, both verbal and written, in a professional and efficient manner. 

Working for our organisation

You will be working within our Legal Team, in an exciting and fast paced working environment. The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. 

The post holder will be supported by the Access to Health Records Team and the Legal Services Manager.  

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled job description.

Person specification

Qualifications

Essential criteria
  • GCSE Grade A-C or equivalent in English and Mathematics
Desirable criteria
  • IT Qualification
  • Customer Care Training

Experience

Essential criteria
  • Meeting deadlines
  • Working as part of a team
Desirable criteria
  • Experience of using IT systems

Personal Qualities

Essential criteria
  • Knowledge of Trust (Divisions/Values etc.)
  • Good verbal and communication skills
  • Ability to meet deadlines and provide a high quality service
  • Work alone/as part of a team
Desirable criteria
  • Working knowledge of Trust systems/databases
  • Awareness of Data Protection Act, Access to Health Records Act and GDPR

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDisability confident leaderDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Pregnancy Loss Pledge

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sarah Weaver
Job title
Legal Services Manager
Email address
[email protected]
Telephone number
01952 641222
Additional information

Extension  4080

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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