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Job summary

Main area
Women's & Children's Division
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday to Friday)
Job ref
223-WCA-135-A
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
The Princess Royal Hospital
Town
Telford
Salary
£28,407 - £34,581 per annum
Salary period
Yearly
Closing
Today at 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Women & Children's Administration Manager

NHS AfC: Band 5

Job overview

The post holder will be responsible for ensuring an efficient provision of Support Services within the county-wide Women & Children's Division. This includes providing day-to-day management to all Secretarial, Administrative and Clerical Services working in conjunction with a part time Assistant Administration  Manager. The post holder controls and manages the associated pay and non-pay budget. The post holder will work closely with the Women & Children's Operational Managers to ensure efficient and effective management of all resources to deliver safe, high quality and effective services in an environment of continuous improvement. 

*Please note interviews will be held w/c 18th March 2024*

Main duties of the job

  • Manage defined areas of responsibility on a day-to-day basis ensuring delivery of a high-quality service to Client, Consultants, Clinicians, Senior management and other key stakeholders.
  • Identify areas in which the service may be improved and initiate such improvements once agreed with the management team.
  • Develop and review policies and guidelines relating to work practices, security, and areas within remit.
  • Ensure there is appropriate cost-effective staffing cover at all times to ensure an efficient and effective service is provided.
  • Manage and participate in the staff recruitment and selection process.
  • Providing and analysing information in relation to the workload resource utilisation and performance of non-clinical staff.
  • Responsible for the effective timely handling of complaints within area of remit.
  • Ensuring staff receive appropriate development and mentorship as appropriate. Ensure there is regular, appropriate, and continuing appraisal of staff under your supervision, and good and effective communication through Team Briefing.
  • Identification of development and training needs to staff. Securing course places where necessary, co-ordinating the provision of departmental contributions to the overall Unit Training Plans.
  • Monitor waiting list performance against national and local targets.
  • Ensure staff contribute appropriately to the 18-week RTT pathway.

Working for our organisation

As an employer, we will provide you with an excellent opportunity that will support your career development and support you to fulfil your potential. You will be joining a dedicated team with a breadth of experience and a commitment to ensuring organisational success.

 

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Education / Training

Essential criteria
  • Educated to degree level, or equivalent experience
  • Evidence of professional/managerial development relevant to post
  • Committed to continuous managerial/professional development
Desirable criteria
  • HND/NHC Business Management
  • NVQ Level 4

Skills and Aptitude

Essential criteria
  • Excellent communication Skills, in particular sensitivity and effective listening
  • Ability to motivate and negotiate with teams and individuals in a large department
  • Excellent interpersonal skills
  • Experience with change management processes

Knowledge

Essential criteria
  • Knowledge of good practice and systems of work within relevant field
Desirable criteria
  • Knowledge of NHS policies
  • Knowledge of secretarial practices and procedures

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDisability confident employer

Documents to download

Apply online now

Further details / informal visits contact

Name
Donna Moxon
Job title
Operational Manager
Email address
[email protected]
Telephone number
01952 641222
Additional information

Donna Moxon 01952 641 222 extension 2592 or mobile number 07511 163963.

 

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