Job overview

The Primary Care Complex Emotional Needs Service is brief psychological service aimed at improving the lives of people who may struggle with emotional and relational difficulties associated with a diagnosis of personality disorder.  

With additional investment we are now extending our support to individuals with Complex PTSD (cPTSD), bridging the gap between primary care and secondary mental health services. We’re now looking for a dedicated and organised Administrator who is excited to contribute to a dynamic, evolving service. If you’re someone who thrives in a team, enjoys variety in your workday, and wants to be part of a forward-thinking mental health service, we’d love to hear from you. 

The successful applicant can be based at an AWP site in either BaNES, Swindon or Wiltshire.  

Main duties of the job

As a vital member of the team, you will provide essential administrative support across Bath & North East Somerset, Swindon, and Wiltshire. Your role will be varied and rewarding, involving: 

Being the first point of contact for service users, offering a warm and professional response on the phone and by email 

Supporting clinicians through tasks like writing letters, taking meeting minutes, and scheduling appointments 

Assisting with the coordination of both individual and group therapy sessions 

Working closely with a senior administrator and a team of experienced psychological therapists 

Playing an active role in the ongoing development and improvement of our service 

We’re looking for someone who is motivated, flexible, and capable of working with a high level of autonomy in a busy environment. 

Working for our organisation

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon and across the county of Wiltshire.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.