Job summary
- Main area
- Cardiology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 427-7615040
- Employer
- Royal United Hospitals Bath NHS Foundation Trust
- Employer type
- NHS
- Site
- Cardiology Outpatients, Royal United Hospital
- Town
- Bath
- Salary
- £24,937 - £26,598 per annum, pro rata
- Salary period
- Yearly
- Closing
- 08/03/2026 23:59
Employer heading
Cardiology Administration Assistant
Band 3
Job overview
As our Cardiology Administrative Assistant, you’ll play a key role in the smooth day‑to‑day running of our Cardiology appointment service.
You will handle patient enquiries, manage general queries, and book appointments, ensuring an efficient and well‑organised service.
This is a patient‑facing role, so you’ll work closely with patients, relatives, and members of the public. Our team prides itself on delivering a friendly, professional, and supportive service to everyone who contacts us.
Main duties of the job
You will manage your own busy and varied workload each day, helping to keep our Cardiology service running smoothly. Your responsibilities will include:
- Working independently to ensure waiting lists are well‑managed and appointments are booked efficiently
- Prioritising and triaging referrals in a timely manner, including liaising with multidisciplinary clinical teams
- Maintaining accurate and up‑to‑date pending lists for appointments
- Producing accurate monthly waiting‑time data
- Checking referral data and spreadsheets to ensure all referrals are actioned appropriately
- Requesting patient notes from the RUH and external hospitals
- Completing a range of administrative tasks, including scanning, emailing, filing and managing paperwork
Working for our organisation
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed job description and main responsibilities
1. To be responsible for identifying and managing capacity issues which in turn maintains operational efficiency, ensuring additional lists (with the correct staffing) are put in place.
2. Ensure accurate data handling. To note urgent and other requests which may require priority treatment and book accordingly.
3. To communicate effectively with patients, relatives and all disciplines of staff in order to ensure an efficient and effective service. Relaying messages, in a polite and helpful manner, taking independent action as appropriate. To include telephone and email queries.
4. To check all patient details, safety alerts and special requirements, liaising with GP surgeries, other hospitals and consultant secretaries as necessary. Ensure that any change of patient details are made promptly and accurately at the point of referral or appointment confirmation.
5. Ensuring the correct prescription-only medicine preparation is sent to patients prior to specialised imaging appointments. In addition this requires accurate inventory to comply with medicines law.
6. To be responsible for contacting patients by telephone. Raising safety issues with the relevant clinical modality lead as necessary.
7. To be responsible for aspects of private patient appointments, liaising with the finance department and consultants as necessary, in accordance with the Trust’s private patient policy and departmental procedure.
8. Contribute ideas and initiatives towards creating and maintaining an effective and efficient service. Making best use of IT and being involved with the changing technology as this becomes available.
9. To be responsible for keeping WLI and additional ad hoc lists updated, ensuring lists are booked, staff are informed and appointment slots fully utilised.
10. Other related duties including keeping documents and information leaflets in stock for multiple appointment letters, emailing information (in accordance with Trust policy) and sorting post.
11. To provide cross-cover within the Cardiology Department as and when the service requires (including Reception).
12. To be a key member of a multidisciplinary team sharing responsibility for the smooth operational running of the department.
13. To be flexible to the needs of the department.
14. To adhere to all hospital policies ensuring all mandatory training is kept up-to-date.
Person specification
Experience
Essential criteria
- Experience in working in Administration
Desirable criteria
- Previous NHS Experience
Experience
Essential criteria
- Ability to perform basic functions in Microsoft Office
Desirable criteria
- Pro-active and takes responsibility
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Rebecca Snow
- Job title
- Admin Manager to Cardiology Services
- Email address
- [email protected]
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