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Job summary

Main area
Catering
Grade
Band 2
Contract
Bank
Hours
Flexible working - 0 hours per week
Job ref
427-7284476-A
Employer
Royal United Hospitals Bath NHS Foundation Trust
Employer type
NHS
Site
Royal United Hospitals Bath NHS Foundation Trust
Town
Bath
Salary
£24,169 per annum/pro rata
Salary period
Yearly
Closing
14/12/2025 23:59

Employer heading

Royal United Hospitals Bath NHS Foundation Trust logo

Bank Retail Catering Assistant - Band 2

Band 2

Job overview

The catering department is offering opportunities for those with catering experience to work as and when required in the kitchen and restaurant and also as part of the Retail Catering Team.

You must have excellent customer skills, work well as a part of a team and have a flexible and adaptable approach.

We provide our patients, staff and visitors with a place to relax and an opportunity to take a break.  Our coffee shops provide Lavazza Barista Coffee's, as well as other hot drinks. Plus a wide range of sandwiches, cakes and pastries. as per many high street coffee shops.  Our Lansdown restaurant serves three meals each day, together with hot drinks, sandwiches and snacks.

Our Retail Team are focused on providing great customer service and we are always looking to improve our offering, giving team members the ability to suggest developments to enable us to serve our patients, staff and customers even better. The successful candidates will be very much involved in building on the services provided and leading the team in this goal. 

As part of the Retail Team, you will also be serving customers with food and drinks, taking customer payments, setting up or clearing down serving areas, clearing customer tables, and helping to maintain a clean, hygienic environment.

Main duties of the job

Working as part of the kitchen, restaurant and Retail Catering Team providing great customer service in the retail catering outlet – Lansdown Restaurant, Atrium & Oasis Coffee Shops. 

Preparing the outlets for service, serving food and beverages to customers, taking customer payments and helping to maintain a clean, hygienic environment. 

To ensure the safety of the food serviced, competing food safety checks and completing documentation for due diligence and assurance.

Working for our organisation

At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more aboutliving and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed job description and main responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person specification

Qualifications

Essential criteria
  • Good general education to GCSE level.
  • Willing and able to complete mandatory food hygiene training qualification.
Desirable criteria
  • Foundation Food Hygiene Certificate.
  • Customer care NVQ certificate.

Knowledge

Essential criteria
  • Previous experience in a customer focused working environment.
Desirable criteria
  • Previous experience in the catering industry
  • Cash handling experience
  • Use of EPOS cash register systems

Specific Skills

Essential criteria
  • Good communication and dealing with customer skills.
  • Ability to work under pressure

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleCare quality commission - GoodArmed Forces Covenant Gold AwardWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerWomens Staff Network

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Stephanie Beard
Job title
Office Manager
Email address
[email protected]
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