Detailed job description and main responsibilities

To support the ward discharges by:
1. Coordinating communication across the system required to
enable ward discharges in a timely and safe manner.
2. Updating Millennium, RUH IT system, with discharge related
information eg patient Status, Patient Flow System.
3. Working Collaboratively with Multi-Disciplinary Team to
prepared accurate referrals.
4. Working within your cluster of wards and being prepared to
assist other wards as workloads require ensuring that flow is
optimized at all times.
5. Communicating with patient and carers as required with regard
to existing care arrangement and ongoing discharge planning.
6. Allow for the smooth communication of discharge information
between RUH wards and community providers.
7. This role requires active listening skills and the ability to document
accurately.

8. Ensuring you are professional and helpful to all callers at all times
9. Be aware of hospital pressures relating to flow and discharge.
10. Attending key meetings and training opportunities.
11. Exercise an appropriate level of decision making.
12. Ensuring that patient information, including that of a highly
confidential nature, is shared appropriately and meets
Information Governance standards. To be aware that
breaches in this require reporting (via Datix) and to implement
changes in the process if system issues are identified.
13. Maintaining a high standard of both verbal and written communication.
14. To have an in depth understanding of the processes required for
ward discharges, for example transport etc and how this is then
linked with electronic records (Millennium).
15. To demonstrate awareness of the specific discharge issues
that affect smooth transition for patients.
16. Providing robust and accurate data.
17. To support fully the administrative role of the ward staff.

To be aware of own development needs and to seek support as needed by:
1. Attending 1:1 teaching or training in groups, according to the need
of the service, and in conjunction with the Clinical Lead.
2. Recognising training needs independently and acting on these,
informally or formally as needed.
3. Following written and verbal training information on the
processes involved in the administrative role.
4. To update staff in a timely way if/when changes occur.
5. Key elements of the training will include:
o Using the relevant parts of Millennium and Patient Flow,
including updating Patient Status
o Accurate data input
6. Liaison with the Discharge Service and RUH site office.
7. Attending Discharge Co-ordinator team meetings whenever possible.
8. Develop working relationships with key people or teams, such
as the Community Hubs Care Coordination Centre, Discharge
Liaison Practitioners, Discharge Hub, Ward Managers,
Therapy team leads, and ward discharge coordinators.
Have a good knowledge of current computer packages used within the
RUH and update skills when necessary.
It may be necessary for the post holder to undertake additional tasks
from time to facilitate the demands of the service.