Job overview

In this role you will be making a difference by providing full, comprehensive support to the management of elective patient admissions, including the management of all clerical staff within the service across a given number of specialities. 

You will be liaising with clinicians and managers to ensure patient access targets are adhered to in accordance with Trust Policy and National Guidance. 

You'll be working independently within the team whilst providing line management support to the Senior/Booking Coordinators and Booking Assistants.

There will be the opportunity to develop and implement improvements in the processes within Elective Admissions.  You will be monitoring progress of team members and ensuring that booking processes are adhered to. 

Main duties of the job

Be responsible for the operational management of a given team of Booking Co-ordinators

To ensure an appropriate level of admin and clerical support is maintained at all times by co-ordinating and monitoring requests for annual/study leave and managing sickness absences.  This will include maintaining accurate leave records for each staff member.

To ensure that an adequate level of admin and clerical support is maintained at all times by co-ordinating and monitoring requests for annual / study leave and management sickness absence.  This may include cross cover between the Elective Admissions Team Leaders.

Be involved in the recruitment of new staff (short-listing, interviewing and selection of candidate)

Be involved in the initiation and subsequent training of newly appointed staff.

Identify any performance management issues i.e. conduct, poor performance etc.

Undertake staff appraisals in conjunction with the Elective Admissions Manager to identify development and training needs.

Attend regular meetings with other Elective Admissions staff and ensure that information is cascaded to Senior/Booking Co-ordinators as required.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country. 

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.