Job overview

General Surgery Advert

Performance and Operations Manager – Band 5, 37.5hrs per week – Fixed Term 12 month

The Surgery Management team is looking to recruit a Performance and Operations Manager to work with the specialty of General Surgery.  The post holder will work 37.5 hours per week and will assist the Specialty Manager, General Surgery with performance management #and service improvement.

This varied and interesting new post requires excellent interpersonal and organisational skills, and the ability to communicate at all levels. A flexible approach is essential, as is the need to be self-motivated with the ability to work under pressure and prioritise tasks/objectives working to deadlines.  A knowledge of Referral to treatment pathways and targets would be an advantage as would be a knowledge of service improvement techniques.

You will have excellent interpersonal skills and be committed to providing a high quality service to patients and hospital staff including senior clinicians.  A positive attitude and professional approach is essential as is the ability to multitask and manage your own caseload in this varied, interesting and challenging role.

This is an exciting opportunity that involves working as part of a busy but friendly department. This role will provide you with the opportunity to enhance and develop your skills within a dedicated team. If you think you are the right person for this post please take a look at the person specification and job description.

Main duties of the job

MAIN DUTIES AND RESPONSIBILITIES

Operational Management

1)    To have delegated responsibility for the delivery of key divisional and organisational targets, for example: achieving 18 week Referral to Treatment (RTT) patient pathway and ensuring that Trust Policies with regard to patient care are adhered to, for example, the Patient Access Policy:

2)    To communicate, including at meetings, performance against the 18 week Referral to Treatment (RTT) patient pathway and liaise with the General Surgery administration team, the RTT team, the Gastroenterology Department and the Inpatient and Outpatient Booking offices to negotiate resource required for effective service delivery

3)    Where required to train administrative and professional staff in the rules and procedures of RTT to improve understanding so that best practice is observed

4)    To attend weekly performance meetings and ensure that accurate and clear information is provided in relation to key targets and standards;

5)    To act as a key point of escalation/contact to troubleshoot issues which may prevent timely provision of patient care, liaising with Clinical and Nursing colleagues as appropriate, escalating complex or contentious issues to the Specialty Manager as appropriate;

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country. 

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.