Job overview

Main duties of the job

Key elements, main duties and responsibilities of the role include

To provide a comprehensive administrative service and support the operational activity across Paediatrics. 

•   Provide a complete medical administrative service which may include, patient correspondence, copy and audio typing, editing and formatting letters, information resources, referral to treatment (RTT) data entry and any other appropriate documents as required. 

•    To provide a first point of contact, including answering all telephone enquiries from internal and external callers, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate. Disseminate key information in line with Information Governance and other relevant Trust policies.

•    To assist in the treatment for patients, for example updating relevant databases and computer systems as needed and to ensure referrals to other healthcare professionals or external organisations are actioned promptly.

•    To arrange and (where necessary) cancel/reschedule appointments, book follow-up appointments and manage the waiting list appropriately.  

•    To scan and upload clinical information as directed to ensure patients’ electronic medical records are kept as up to date as possible. To retrieve results from in-house systems as required by the clinicians.

•    Provide cross cover within the administrative team as required.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country. 

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.