Job summary
- Main area
- Patient Experience
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: N/A
- Hours
- Part time - 22.5 hours per week (Flexible across Monday - Friday, with occasional weekend cover required)
- Job ref
- 427-7882416
- Employer
- Royal United Hospitals Bath NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal United Hospital
- Town
- Bath
- Salary
- £24,465 Pro rata
- Salary period
- Yearly
- Closing
- 24/04/2026 23:59
Employer heading
Receptionist/Administrator
NHS AfC: Band 2
Job overview
Join Our Welcome Team at the RUH
We’re looking for a friendly, professional and compassionate Receptionist & Admin Assistant to be one of the first faces patients, families and visitors meet when they arrive at the hospital. As part of our Main Reception and Patient Experience Team, you’ll play a key role in helping people feel supported, informed and reassured from the moment they walk through our doors.
About the Role
You’ll provide a calm, helpful and responsive service to patients, carers and members of the public, offering clear information and on‑the‑spot advice. As a central point of contact for queries and concerns, you’ll help ensure everyone receives timely guidance and a positive experience of our hospital.
This is a rewarding front‑line role where every interaction matters — perfect for someone who enjoys helping others and thrives in a people‑focused environment.
Main duties of the job
About the Role
We’re looking for a welcoming and proactive team member to join our Main Reception at the RUH. As part of our Reception Team, you’ll be a visible and approachable point of contact for patients, families, carers and visitors, helping them feel supported from the moment they arrive.
You will provide clear, accurate and timely information about the Trust’s services and wider NHS enquiries, helping to make every interaction as easy and stress‑free as possible.
In addition, you will deliver an efficient and professional service for Healthcare Travel Cost Scheme refunds in line with the Trust’s Standing Financial Instructions.
You’ll also play an important role in supporting the wider Patient Experience Team with a range of administrative tasks, contributing to a positive experience for everyone who uses our services.
Working for our organisation
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed job description and main responsibilities
Ensure those seeking directions to wards and outpatient departments are provided with accurate, clear and concise instructions on how to find their destination.
Assist visitors in locating the whereabouts of inpatients through accessing the Trust’s patient database in accordance with Trust policy and General Data Protection Regulations (GDPR).
Issue hearing aid batteries to NHS patients (to support Audiology)
Ensure clients experiencing difficulties with car parking know how to access the car parking office when open, or provide appropriate assistance and advice
Record data, in regard to the Main Reception duties, and follow robust systems to accurately record data in a timely fashion in line with Trust Policy.
Ensure that information leaflets for patients and the public on display in the Main Reception area are displayed appropriately, up-to-date and maintain stocks
Be ‘First responders’ in the event of an incident in the Atrium:
report the incident to the appropriate department or raise the alarm
Initiate procedures to make the public and area safe and protect the privacy and dignity of those involved in the incident.
Handle cash in accordance with the Trust Standing Financial Instructions and ensure accurate records are kept.
Receive any found property handed in to Main Reception and manage this property in accordance with Trust policy
Person specification
Skills
Essential criteria
- Experience of dealing with the public face-to-face and handing difficult behaviour and distressed, vulnerable people.
- Excellent interpersonal skills in all forms of communication especially face to face and via the telephone; ability to communicate in a logical and clear manner with empathy.
- Have strong administrative skills, particularly in using IT
Emotional effort
Essential criteria
- Able to remain calm under pressure and communicate effectively with patients/carers who are angry/upset and highly emotional and on occasions challenging behaviours with distressed and angry individuals
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Leiya Crook
- Job title
- Patient Experience and Main Reception Manager
- Email address
- [email protected]
- Telephone number
- 01225825692
List jobs with Royal United Hospitals Bath NHS Foundation Trust in Administrative Services or all sectors