Job summary
- Main area
- Surgery
- Grade
- NHS AfC: Band 2
- Contract
- 6 months (Fixed Term post until the 11th of September 2026 / Secondment)
- Hours
- Part time - 30 hours per week (7:00 to 15:00 4 days a week. Not including bank holidays or weekends.)
- Job ref
- 427-7812944
- Employer
- Royal United Hospitals Bath NHS Foundation Trust
- Employer type
- NHS
- Site
- The Royal United Hospital
- Town
- Bath
- Salary
- £24,465 pa
- Salary period
- Yearly
- Closing
- 22/03/2026 23:59
Employer heading
Ward Clerk
NHS AfC: Band 2
Job overview
The Trauma Assessment Unit is dedicated to delivering safe, high‑quality care and ensuring every patient has the best possible experience during their assessment and treatment.
As a key member of the team, you will be warmly welcomed and fully supported. Full training will be provided to help you understand the role, learn the required tasks, and become confident using our systems and IT programmes.
We would love to hear from you if you:
- Have strong administrative and clerical skills
- Communicate clearly and professionally
- Can work well both independently and as part of a team
- Are proactive, organised, and keen to learn
If you are looking for a role where you can make a real difference while developing new skills in a friendly, supportive environment, we would be delighted to receive your application.
Main duties of the job
As an Administrative Assistant within the Trauma Assessment Unit, you will play an essential role in supporting the smooth and efficient running of the service. Your responsibilities will include:
- Providing professional administrative and clerical support to the Trauma Assessment Unit and Trauma Sisters
- Welcoming patients and relatives in a friendly, courteous manner and helping them orientate to the unit
- Responding to telephone enquiries, taking accurate messages, and providing helpful information
- Scanning patient documents and uploading them to electronic patient records
- Entering clinical information into the National Hip Fracture Database
- Supporting the planning and coordination of procedures within the unit
- Arranging follow‑up appointments and patient transport
- Organising maintenance or repairs for equipment and ward facilities
- Managing stock rotation and ordering supplies to ensure the unit remains well equipped
- Maintaining accurate patient details and appointments on the Millennium patient administration system
- Ensuring patient confidentiality is maintained at all times
- Working flexibly to support the wider department and ensure smooth service delivery
Working for our organisation
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed job description and main responsibilities
The post holder will provide efficient and professional administrative support to the Trauma Assessment Unit and Trauma Sisters. Key responsibilities include:
- Welcoming patients and relatives in a friendly, courteous manner, providing clear information and helping them orientate to the unit
- Answering telephone enquiries, taking accurate messages, and responding appropriately while maintaining patient confidentiality
- Liaising with nurses, doctors, GPs and the wider multidisciplinary team to share information accurately and support high‑quality patient care
- Scanning and uploading patient documents to electronic records
- Inputting data into the National Hip Fracture Database
- Supporting the planning and scheduling of procedures within the unit
- Arranging follow‑up appointments, patient transport and interpreter bookings when required
- Organising maintenance and repairs for ward equipment and facilities
- Assisting with stock rotation and ordering supplies
- Maintaining accurate patient details and appointments on the Millennium patient administration system, including cancelling and rebooking appointments as needed
- Providing comprehensive clerical support to the multidisciplinary team
- Working flexibly to support the smooth running of the department and ensure consistent service cover.
Person specification
Good communication skills
Essential criteria
- Several examples on application relevant to job specification
Desirable criteria
- Evidence of effective communication
Good literacy skills
Essential criteria
- English GSCE grade 5 or above
IT skills
Essential criteria
- Previous IT experience using computer programmes
Desirable criteria
- Previous experience using Excel
Team working
Essential criteria
- Evidence of working and communicating as part of a team
Desirable criteria
- Able to work on own initiative
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Juliette Jackson
- Job title
- Senior Sister
- Email address
- [email protected]
- Telephone number
- 01225 824388
- Additional information
Please email or contact me if you would like to visit the unit or find out any further information.
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