Job overview

An opportunity has arisen to join the Urology Administration team.  You will be coordinating and booking a suite of appointments with the Urology service.  You will manage clinic bookings, waiting lists and support the service to maintain RTT, diagnostic and Cancer performance targets.  

We seek a motivated individual to work with members of admin, nursing and medical teams in the department to ensure that our patients are offered a prompt and compassionate service.  The team is close-knit and you will be provided with training and ongoing support to succeed in this role.

Main duties of the job

§  To receive and make calls, in a professional and courteous manner.

§  To ensure that patients/caller needs are met.

§  To sensitively explain to patients when their appointment has been cancelled or postponed.

§  Demonstrate empathy with patients concerning complaints and escalating appropriately.

§  To provide general non-clinical advice regarding outpatient appointments to patients and their carers.

§  Answer telephone enquiries, taking and relaying messages.

§  To ensure that patient referral information is entered accurately into the Trusts PAS system 

§  Maintain accurate waiting lists, including to be scheduled list(s)

§  To maximise clinic utilisation.

§  To effectively manage relevant clinic templates 

§  To manage booking process and ensure patients are advised of the correct appointment with reasonable notice.

§  To ensure patients receive all appropriate accurate and up to date information leaflets

§  To supply data for weekly performance meetings; identifying any potential issues with capacity

§  To expedite appointments – cancelling and re- booking as necessary to achieve targets – including the Cancer 2-week Wait target.

§  To cross-cover as required in event of absence of colleagues.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country. 

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.