Job overview

An exciting opportunity has arisen to join our established and friendly Outpatient Booking Team at the Royal United Hospital in Bath. If you have great customer service, excellent interpersonal and organisational skills this could be the role for you.  You will be part of the team booking and rescheduling a whole range of Outpatient appointment, as well as other administrative tasks needed to ensure patients experience high quality care at this first stage of their pathway.

Our ideal candidate will be flexible, adaptable and able to work well under pressure.  You would be required to work alongside the other members of the Call Handling Team and all other colleagues within the department. We are looking for someone who can provide a professional, compassionate and comprehensive service to our patients. Excellent attention to detail and previous customer service experience would be beneficial.

Main duties of the job

The post holder will work within the Trust's Outpatient Booking Centre, providing essential support in relation to outpatient booking services.

The post holder will manage and operate the partial or full-booking process for identified outpatient specialties, ensuring patients booked into appointments within local, regional and national outpatient access targets including RTT.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country. 

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.