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Job summary

Main area
Administration
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday - Friday)
Job ref
342-CS090-1025
Employer
Avon and Wiltshire Mental Health Partnership NHS Trust
Employer type
NHS
Site
Kingswood Civic Centre
Town
Bristol
Salary
£24,937 - £26,598 per annum
Salary period
Yearly
Closing
06/11/2025 23:59

Employer heading

Avon and Wiltshire Mental Health Partnership NHS Trust logo

Band 3 Training and Education Administrator - Bristol

Band 3


Job overview

The Learning & Development Team is seeking an enthusiastic and competent Administrator to join our dynamic administration team.

Based at Kingswood Civic Centre, you will undertake a wide range of tasks involved in the administration of successful Trust-wide training events. These include booking venues, using the LEARN system, and providing bespoke support to trainers who run the courses.

The work is varied and interesting, involving liaison with a range of stakeholders—both internal and external. A variety of training opportunities will be available to help you develop your skills.

We look forward to hearing from you. Come and excel within a team that thrives on delivering exceptional customer service!

For an informal discussion, please contact Marney Albert, Learning & Development Administration Manager, on 0117 472 8159.

Main duties of the job

To provide a range of administrative and clerical support to the management team, Apprenticeship Coordinator, and training team within the Training Department.

  • To undertake the organisation and coordination of a range of training events, liaising with Learning Coordinators, Trainers, Associate Trainers, Managers, Participants, and Venues as required—ensuring all arrangements are carried out efficiently and promptly, and using initiative to resolve problems.

  • To contribute to the efficient operation of the Training and Education Management systems through the accurate maintenance of filing systems and data entry.

  • To provide support to trainers at training venues; for example, assisting with registration, room setup, etc.

Please see the attached Job Description for a full list of duties and responsibilities.

Working for our organisation

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. 

 We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing.

 The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Detailed job description and main responsibilities

General Duties:

• Maintain and update training and education management systems for audit and reporting purposes. (Training will be provided).

• Co ordinate course venues, refreshments and course resources ensuring accurate information is shared with attendees.

• Providing administrative support to L&D Trainers and Clinical Fellows, which can include reports, organising meetings, and occasional minute taking

• Responding to general enquiries coming into the office including, telephone, face to face, written inquiries and email, taking & passing on messages as required.

• Behaving courteously and efficiently at all times, ensuring a positive approach to any difficulties, and that all callers are responded to promptly and politely.

• Act as a liaison and contact point for the education, training and management team.

• Deal courteously with staff, patients, relatives and members of the public whilst maintaining confidentiality.

• Receiving, processing and sorting post, ensuring that it is passed on to the relevant staff member as soon as possible; ensuring that outgoing post is posted on a daily basis.

• Ensuring that all work done is consistent, and in line with agreed pro-forma, to ensure that all materials originating from the departments are of high quality, giving a professional and reliable service to all staff.

• Liaise and provide administration support to the Apprenticeship Co-ordinator as required.

• Liaise with other internal and external services as appropriate .

Secretarial and Clerical Support: 

• Prioritise and organise own workload

• Copy and audio typing of letters and reports as required.

• Maintain an accurate and comprehensible filing system (paper and electronic).

• Co-ordinate statistical data and general information as required 

• Maintain up-to-date on line and paper diaries as required.

• Set up meetings and provide support to book rooms, collate papers.

• To take minutes (or notes) and produce and disseminate as appropriate.

• Maintain and order stationery supplies and other stores. 

• Process orders and/or maintenance requests, including raising purchase orders.

Please see the attached Job Description for a full list of duties and responsibilities

Person specification

Knowledge

Essential criteria
  • Business Admin Level 2
  • Ability to use Excel
Desirable criteria
  • Ability to use LEARN system

Experience

Essential criteria
  • Experience of working in an administration team
  • Experience with Outlook and Microsoft packages

Skills

Essential criteria
  • Ability to prioritise workload and good organisational skills
  • Good communication and customer service skills

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardThe Employers Network for Equality & Inclusion is the leading employer network covering all aspects of equality and inclusion in the workplace.Veteran AwarePositive about disabled peopleThe Employers Network for Equality & Inclusion is the leading employer network covering all aspects of equality and inclusion in the workplace.Mindful employer.  Being positive about mental health.Disability confident employerInclusive Top 50 LogoThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Armed Forces Covenant

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Marney Albert
Job title
Learning & Develpment Administration Manager
Email address
[email protected]
Telephone number
0117 472 8159
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