Job summary
- Main area
- Administrator
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 342-SEC048-0525
- Employer
- Avon and Wiltshire Mental Health Partnership NHS Trust
- Employer type
- NHS
- Site
- Bybrook Lodge
- Town
- Bristol
- Salary
- £26,530 - £29,114 per annum
- Salary period
- Yearly
- Closing
- 22/05/2025 23:59
Employer heading
Band 4 Clinical Services Lead Administrator - Bristol
Band 4
Job overview
We are looking for an enthusiastic and diligent administrator to provide all round admin support to the Secure, Specialised and CAMHS (SSC) Divisional Management Team.
This is a busy and varied role working in collaboration with the SSC Business Manager to support the Management Team for SSC, requiring strong administrative and organisational skills. You will need to be flexible and reactive to the current requests and demands, whilst managing your own workload.
Main duties of the job
Good Microsoft Office skills including Outlook and MS Teams are essential as the role includes diary organisation and meeting support. There will be a range of NHS and AWP systems to become familiar with including systems that support incident reporting, compliments and complaints (full training and support will be given).
The role holder will become part of our supportive and friendly admin network in SSC. AWP are able to offer training opportunities to support those wishing to develop their skills and career, including admin focused professional development events. AWP also offer all staff monthly one to one supervision and annual appraisals.
This is a full time role (Monday to Friday 9-5).
Working for our organisation
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Detailed job description and main responsibilities
The role will be varied and reactive to the needs of the divisional management, including becoming involved in projects and transitions. .
Some of the responsibilities will include:
a) Answering emails, appropriately sharing information and signposting. We would want the role holder to develop a good sense of prioritising and what needs escalating.
b) Working closely with the Business Manager in providing support to the SSC Management Team, including diary management.
c) Arranging meetings, booking rooms, creating agendas and minute taking (formal and informal, face to face and MS Teams). This will include regular governance meetings and may include sensitive meetings.
d) Using a wide range of NHS and AWP Admin and IT Systems – purchase orders, NHS supplies, Ourspace, MS Office, room booking, basic Rio, Report Zone.
e) Supporting senior management with the processes for incidents reporting and complaint resolution.
f) Having knowledge and experience of AWP admin and IT systems - purchase orders, NHS supplies, Ourspace, all MS Office, room booking, basic Rio, Reportzone, Ulysses incident reporting.
g) Gaining knowledge of performance monitoring requirements for the teams in the locality and supporting the collation of monthly performance reports.
Person specification
Assessment
Essential criteria
- NVQ3/QCF in administration or equivalent level of knowledge and experience
- Excellent IT skills
- Knowledge of routine and non-routine administrative process
- Experience of working in a busy office and prioritising own workload
- Understanding and empathy towards mental health
- Experience of working as part of a team
- Excellent communication skills both verbal and written
- Minute taking experience
Desirable criteria
- Administration experience in a health or social care setting or within a mental health team
- Experience of supervising staff
- Experience of monitoring KPIs
Employer certification / accreditation badges
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Application numbers
Documents to download
Further details / informal visits contact
- Name
- Claire Galliers
- Job title
- SSC Business Manager
- Email address
- [email protected]
- Additional information
Rebecca Lintern - [email protected]
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