Job overview

The Bristol Triage Service is the first point of access to Mental Health Services in Bristol. The team is busy with a high volume of referrals into the team and telephone calls from professionals, service users and carers.

We are looking for a self-motivated person who can work under pressure using their initiative, professional attitude and administrative skills to support the smooth running of the team.

This is a challenging role, which involves answering the phone and dealing with queries, arranging and changing of appointments, booking rooms, monitoring performance, processing of referrals and discharges and all general administrative tasks. 

There is often contacts from callers in distress and the ability to keep calm, empathic and level headed at all times is a highly desired quality of the person who can do this role.

Are you someone with great organisational and communication skills? Do you thrive working as a member of a busy team in a fast paced environment?  

Do your skills include:

Strong Attention to Detail.

Excellent Time Management Skills.

 Excellent IT Skills, Including Proficiency with Microsoft Office Programs; and sufficient typing skills.

Strong Prioritisation and Organisation Skills.

Ability to Handle Confidential Information.

Strong Record Keeping Skills.

If so, we welcome your application.

Please note - this vacancy is not eligible for a sponsorship.

Main duties of the job

To provide comprehensive administration and secretarial support to the Triage  team. 

This will include being the first point of contact for the team, which  could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.

You will also be taking calls from health care professionals wishing to make referrals to Bristol Mental Health.

Working for our organisation

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. 

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.  

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.