Job summary
- Main area
- Recovery Team Administrator
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 342-BR087-0525
- Employer
- Avon and Wiltshire Mental Health Partnership NHS Trust
- Employer type
- NHS
- Site
- Speedwell Centre
- Town
- Bristol
- Salary
- £24,625 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 11/06/2025 23:59
Employer heading
Band 3 Clinical Services Administrator - Bristol
Band 3
Job overview
We are looking for a skilled and motivated administrator to join the busy Central and East Assessment and Recovery team which is based in Speedwell in East Bristol.
Your role will involve supporting the Recovery Team with a wide range of administrative duties including data analysis in regards to Quality Key Performance Indicators.
Main duties of the job
We are looking for a motivated individual who can work independently to provide wide ranging administrative support and collate and present data from a variety of IT systems.
The role will be diverse with a requirement for the successful applicant to be well organised, able to work under pressure and have an excellent eye for detail.
Excellent communication skills with a sensitive and professional manner is vital. Being able to communicate to service users, clinicians, management and other administrative staff are key parts of the role.
Empathy for individuals who experience mental health problems and an ability to cope with behaviour which may be challenging at times will also be important within this role.
Working for our organisation
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
AWP is committed to support and create a positive research and evidence-based environment and culture, which can have a beneficial impact on everyone who works for the organisation and the care we provide to those who use our services.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Detailed job description and main responsibilities
To provide comprehensive administration and secretarial support to multidisciplinary teams, wards or departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team. This will include being the first point of contact for that team, ward or department and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.
There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. They will possess excellent working knowledge of all Microsoft Office systems including Word and Excel.
The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (Rio). The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate.
There may be a requirement to provide supervision to support administrators or apprentice posts.
The post holder will be key in maintaining diaries and arranging meetings, taking formal minutes and keeping appropriate records on the most up to date templates. Their work is managed rather than supervised and they are accountable for their own actions – manager is available for reference but generally, they will manager their own workload.
Person specification
Qualifications / Experience / Skills
Essential criteria
- Excellent communication skills, both verbal and written
- Good IT Skills – competent in Word, Excel, Powerpoint and confident in utilising IT system to analyse data
- Experience of administrative systems and office procedures and experience of working in a team
- Plan and prioritise own workload
- Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.
- NVQ 3 in Business Administration or similar relevant qualification
Desirable criteria
- Experience of administration in a clinical setting.
- Experience of supporting senior staff such as Medical Consultants and Operational Management
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Hanna Paddock
- Job title
- Team Manager
- Email address
- [email protected]
- Telephone number
- 0117 9556098
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