Job overview

Are you looking for a different sort of job within the healthcare field?

A job that can help make a difference to someone's life on a daily basis? 

A job where we pride ourselves on giving excellent advice and support to those who use the service. 

The Recovery Coordinator's role in the NHS 111 Option 2 Service, is to support the registered practitioners in undertaking triages, ongoing referrals or signposting, to enable the individual to access the appropriate support.

The Recovery Coordinators in the team are professional, competent and essential to the service, they provide the first point of access to our callers, therefore an excellent phone manner is crucial. 

The role is primarily call handling in the NHS 111 option 2 service. This is to support people who are experiencing an urgent mental health crisis. This will include family, friends, carers, professionals and others who may have concerns for an individual. 

The role will also mean supporting Registered Practitioners in providing out of hours urgent assessment at the local Emergency Departments when required. 

The service is a 24 hour/7 day week service.  Applicants are expected to cover the service pro rata, over a 3 shift system to include: Early shift, Late shift & Night shift so please consider that when applying.

Main duties of the job

1. Promote and maintain effective communication with people in order to build and sustain positive working relationships with individuals, families and carers,  team members and other agencies. This may include accessing translation and interpreting services.
2. Maintain accurate, confidential records of callers activity, updating clinical documentation.  
3. Promote and value the rights, responsibilities and diversity of people.
4. Enable people to understand and manage their mental health needs in line with any care plans and relapse prevention strategies.
5. Signposting to any appropriate service or internally referring into an AWP access service.
6. Support individuals in developing and maintaining their identity and personal relationships, including sometimes difficult or potentially difficult relationships.
7. Enabling people to explore a range of behavioural responses and to develop coping strategies in liaison with appropriate specialist teams.
8. Contribute to the protection of individuals from abuse and harm in line with local policies and procedures.

Working for our organisation

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. 

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.  

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.