Job summary
- Main area
- Administrator - District Nursing
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 35 hours per week (10hr shifts 21:45-08:15)
- Job ref
- 184-RC6196065
- Employer
- Somerset NHS Foundation Trust
- Employer type
- NHS
- Site
- West Mendip Hospital
- Town
- Glastonbury
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- 07/05/2024 23:59
Employer heading
DN Overnight Hub Administrator
NHS AfC: Band 3
Our award winning trusts recognise that our colleagues are our most valuable resource, we are proud of the excellent levels of service our Trust provides to our service users and the dedication and conscientiousness of our colleagues. With over 10,000 colleagues working for our trusts in a very wide range of services, we aim to provide a supportive, inclusive environment in which our colleagues can thrive.
Job overview
Are you a dedicated and organized individual? If so, then we would like you to join our team as a District Nurse Overnight Hub Administrator. This role is pivotal in supporting the efficient operation of our overnight nursing services, ensuring seamless communication and coordination between healthcare professionals, patients, and external stakeholders.
You will be working within the DN Overnight Hub supporting the Band 6 Clinical Nurse between the hours of 21:45-08:15.
Main duties of the job
To work as part of the D/N Overnight Service within the Hub. Comprehensive administration services including phone duties, typing, scanning, filing, managing incoming and outgoing mail, manage and receive telephone calls and messages, maintaining spreadsheets accurately, ensuring effective communication and courtesy at all times, supporting the multi professional team members with administrative tasks and generally assisting in the coordination of the smooth running of the team as a whole.
The post holder should be aware that this post will require working overnight with regular weekend/out of hours working to support the Trust’s aim of a 7-day service across Somerset.
Working for our organisation
As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression, and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone!
Detailed job description and main responsibilities
To support the Overnight hub performing administration duties, including RiO, and liaising with patients and their families/carers to support inward/outward referrals
To receive telephone calls and messages sensitively, ensuring effective communication and courtesy at all times
To be competent in accurate record keeping, maintaining spreadsheets as required.
To have excellent communication skills liaising with patients and their carers, health care professionals within the team, 111/OOH;s GP service, SWAST and other outside agencies as required.
Assist with preparing rotas in conjunction with Team Manager.
To undertake all administrative tasks within the team as required including ordering of supplies.
To work with the Overnight Hub Coordinator to devise appropriate performance management programmes
Person specification
Behaviours aligned with Trust Values
Essential criteria
- Outstanding Care
- Listening and Leading
- Working Together
QUALIFICATIONS & TRAINING
Essential criteria
- RSA Stage III word processing/typing or equivalent/NVQ 3 business and administration or working towards within agreed time scale
Desirable criteria
- ECDL
KNOWLEDGE AND EXPERIENCE
Essential criteria
- Knowledge of information technology packages including Microsoft Word, Excel, Outlook and PowerPoint
- Experience of using electronic systems e.g. RiO, Integra, E-roster
- Experience of setting up and maintaining office systems
- Appropriate and significant amount of administrative experience
- Proven teamwork experience
Communication Skills
Essential criteria
- Evidence standard of a good of Literacy / English language skills
- Excellent verbal and written communication skills
- Compassionate – exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives, remaining sensitive and empathetic
PLANNING & ORGANISING SKILLS
Essential criteria
- Ability to prioritise own workload and keep to deadlines
- Ability to recognise and manage challenging situations in a calm and professional manner
- Ability to work under pressure
- Ability to produce accurate and concise work
- Able to take instruction and direction and work effectively as part of a team
- Experience of co-ordinating meetings
- Ability to take minutes
- Accuracy and grammatical awareness
- Good problem solving skills and patience
- Act in ways that support equality and diversity
PHYSICAL SKILLS
Essential criteria
- Ability to spend periods of time sitting down to use VDU. Ability to operate machines, e.g. fax and photocopier
Others
Essential criteria
- Willingness to use technology to improve standards of care and support to our patients
- Conscientious and reliable with a willingness to be flexible in order to meet the needs of the service
- Access to transport to travel in connection with the post to attend meetings or training events across the country.
- Ability to work flexibly across a 7 day period
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Katharine Peters
- Job title
- DN Overnight Service Manager
- Email address
- [email protected]
- Telephone number
- 07710698168
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