Job summary
- Main area
- Breast Care Receptionist
- Grade
- 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday-Friday, Occasional Saturdays Available)
- Job ref
- 184-HR6157438
- Employer
- Somerset NHS Foundation Trust
- Employer type
- NHS
- Site
- Musgrove Park Hospital
- Town
- Taunton
- Salary
- £22,383 per annum, pro rata
- Salary period
- Yearly
- Closing
- 06/05/2024 23:59
Employer heading
Breast Care Receptionist
2
Our award winning trusts recognise that our colleagues are our most valuable resource, we are proud of the excellent levels of service our Trust provides to our service users and the dedication and conscientiousness of our colleagues. With over 10,000 colleagues working for our trusts in a very wide range of services, we aim to provide a supportive, inclusive environment in which our colleagues can thrive.
Job overview
We are looking for a dynamic individual with excellent written and verbal communication skills to work as part of our busy team whilst developing their own skillset.
As part of this role you will support patient pathways by processing and booking patient appointments using multiple systems, this will include outpatient appointments and following training, appointments for our patients on our Lilac follow up system.
The role also entails covering the reception desk daily in the Breast Care Unit, with the ability to communicate well with all members of the multidisciplinary team, patients, and their relatives and to act in a professional, courteous manor at all times.
Main duties of the job
- Booking in patients on the Reception desk
- Taking phone calls from patients answering non clinical enquiries
- Using Maxims to book appointments and manage clinics
- Attending patients on NBSS, RIS and Maxims
- Triaging patients on Maxims into the correct clinics
Working for our organisation
As an organisation, Somerset NHS Foundation Trust offers employees a wide range of benefits including flexible working, NHS pension scheme, generous annual leave allowance and a commitment to career development.
You will be eligible for our Blue Light Card and a wide range of NHS exclusive shopping & leisure discounts.
We are proud of our skilled, diverse workforce and as an inclusive employer we welcome applications from all backgrounds.
Working in Somerset enables you to enjoy the idyllic countryside, areas of outstanding beauty and stunning coastlines whilst still only being a stone’s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable.
Somerset offers the countryside and the cosmopolitan – there is truly something for everyone!
Detailed job description and main responsibilities
Please refer to the attached job description for further details on the role.
We welcome informal discussions prior to your application - please get in touch!
Person specification
Qualifications
Essential criteria
- Maths and English GCSE C or Equivalent
Desirable criteria
- Level 2 Business Administration or Equivalent Experience
Experience
Desirable criteria
- Experience working in a reception or similar setting
Skills
Essential criteria
- Good communication and relationship skills, including over the telephone
- Be approachable and have the ability to communicate with all levels of staff
- Able to use own initiative to plan, organise and prioritise workload to meet deadlines
Knowledge
Essential criteria
- Awareness of Data Protection issues
- Knowledge of Microsoft products including Excel
Desirable criteria
- Knowledge of medical terminology
- Knowledge of health and safety procedures and guidance
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hannah Fitch-Goodwin
- Job title
- Breast Care Manager
- Email address
- [email protected]
- Telephone number
- 07721635749
- Additional information
01823 342043
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