Job summary
- Main area
- Neighbourhood Services
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Job share
- Flexible working
- Job ref
- 184-RC6188765
- Employer
- Somerset NHS Foundation Trust
- Employer type
- NHS
- Site
- Harrison House
- Town
- Taunton
- Salary
- £22,383 22383 per annum
- Salary period
- Yearly
- Closing
- 05/05/2024 23:59
Employer heading
Neighbourhood services Office Assistant
Band 2
Our award winning trusts recognise that our colleagues are our most valuable resource, we are proud of the excellent levels of service our Trust provides to our service users and the dedication and conscientiousness of our colleagues. With over 10,000 colleagues working for our trusts in a very wide range of services, we aim to provide a supportive, inclusive environment in which our colleagues can thrive.
Job overview
Are you ready for a new and exciting challenge? Are you an excellent Team player looking for a new experience?
We can offer you variety, excitement, challenge and teamwork in a fast-paced environment, where we strive to deliver exceptional administration support all within a professional, pleasant and friendly team.
You will be working as part of the Taunton and Williton Integrated Administration Team.
As a Neighbourhood Services Office Assistant you will possess good IT skills and admin skills. You will be working in a busy office where the ability to time manage and prioritise tasks is essential. You must be willing to undertake further training and development as required.
You will be supporting all levels of staff working in Harrison House, where no 2 days will be the same!
Main duties of the job
To work as part of the Taunton and West Somerset Neighbourhood integrated administration team, comprehensive administration/reception services including, management of admin inbox, greeting visitors, both internal and external stakeholders, typing, scanning, filing, managing incoming and outgoing mail, setting up and maintaining IT equipment, ordering, stock taking, general house keeping of the office and meeting rooms, ensuring effective communication and courtesy at all times, supporting the multi professional team members with administrative tasks and generally assisting in the coordination of the smooth running of the team and office as a whole.
Working for our organisation
As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression, and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone!
Detailed job description and main responsibilities
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Communication and Key Working Relationships |
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To deal efficiently and effectively with a wide range of enquiries from within and outside the NHS whilst promoting and developing good relationships and a positive image.
To use a range of communication tools effectively including email, letter, telephone.
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Planning and Organisation |
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To collate and distribute incoming and outgoing post on a daily basis.
To undertake scanning on behalf of the multi-disciplinary team.
To support the Integrated admin team, including, ID badges, car park permits, laptop and phone allocation, ordering and stock taking
To maintain and support room booking system for meetings and appointments for the team members.
Make judgements when dealing with enquiries, to resolve problems and respond in a timely fashion.
To devise, implement and maintain effective and efficient office systems including filing, post, diaries etc.
To assist in ensuring relevant files, papers, refreshments etc, are available for meetings.
To take initiative where necessary, prioritising the workload to ensure deadlines are met.
To maintain confidentiality and to ensure working practices are secure.
To compile standard letters as required.
Ordering agreed items.
Attend mandatory training as required.
Attend training courses as agreed with the Administration Team Lead.
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Information Resources & Administrative Duties |
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Undertake a range of Database Administration tasks.
Use computers for data input and retrieval as appropriate.
To maintain and support room booking system for meetings and appointments for the team members.
To assist with entering data, using the Trust’s computer network, regarding referrals, appointments etc.
If required, to attend meetings, take notes and carrying out actions as requested.
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Any Other Specific Tasks Required |
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Responsibility for Patient/Client Care: Incidental contact. Greeting visitors, both internal and external stakeholders, Attend admin team meetings.
Adheres to Somerset NHS Foundation Trust policies and procedures particularly in relation to confidentiality, health and safety and financial instructions.
Undertake surveys or audits, as necessary to own work.
To undertake additional tasks as required throughout the day.
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Person specification
Administrative experience
Essential criteria
- Knowledge of IT equipment and computer literacy
Desirable criteria
- Able to prioritise and work as part of a team
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Danielle Hamilton
- Job title
- Operational Lead
- Email address
- [email protected]
- Telephone number
- 07342093284
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