Job summary
- Main area
- Secretary, Administration, Mental Health
- Grade
- Band 3
- Contract
- Permanent: Four days a week, to be discussed at interview.
- Hours
- Part time - 30 hours per week (Days to be discussed at interview.)
- Job ref
- 184-HR6215380
- Employer
- Somerset NHS Foundation Trust
- Employer type
- NHS
- Site
- The Bridge, Wells
- Town
- Wells
- Salary
- £22,816 - £24,336 per annum, pro rata
- Salary period
- Yearly
- Closing
- 06/05/2024 23:59
Employer heading
Secretary
Band 3
Our award winning trusts recognise that our colleagues are our most valuable resource, we are proud of the excellent levels of service our Trust provides to our service users and the dedication and conscientiousness of our colleagues. With over 10,000 colleagues working for our trusts in a very wide range of services, we aim to provide a supportive, inclusive environment in which our colleagues can thrive.
Job overview
Do you have exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives whilst remaining sensitive and empathic?
Do you possess a patient focused approach, along with being able to recognise and manage challenging situations in a calm and professional manner?
If you have answered 'yes' to the above, then we would love to hear from you.
We are looking for an enthusiastic team player, with excellent IT, typing and minute-taking skills, who thrives in a busy, ever changing environment.
Main duties of the job
- Communicate with patients, colleagues, internal and external contacts in a courteous, professional and timely manner at all times using various methods, i.e. telephone, written, face to face.
- Deal with day to day correspondence, initiating appropriate responses in order to provide patients, staff and other parties with required information in a friendly and professional manner.
- Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.
- Liaise with appropriate personnel in the multidisciplinary teams to gather and co-ordinate patient information so this is accessible in a timely manner.
- Participate in team meetings regularly, noting actions and taking minutes
- Assist with mentorship, training and induction of admin assistants, apprentices and newly appointed staff.
- Cover Reception during periods of sickness/annual leave.
Working for our organisation
As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone’s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan – there is truly something for everyone!
We also offer free parking for our staff.
Detailed job description and main responsibilities
See detailed job description for an overview of the main responsibilities of this exciting and innovative post.
Please note once we have received a sufficient number of applications, this post may close sooner than the advertised date.
Person specification
Qualifications
Essential criteria
- Good standard of education and Literacy / English language skills
- RSA/OCR III WP/Typing or equivalent
Desirable criteria
- NVQ Level 3 Business Administration or willing to work towards.
- Audio typing
Skills & Experience
Essential criteria
- Minute taking skills/experience
- Good knowledge of MS Office (Word, Excel, Teams, Outlook)
Desirable criteria
- Experience in a similar role
- Experience within the NHS
- Secretarial experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Charlotte Morrison
- Job title
- Administration Lead
- Email address
- [email protected]
- Telephone number
- 01749 836600
- Additional information
List jobs with Somerset NHS Foundation Trust in Administrative Services or all sectors