Job overview

Based in the Coast Resource Centre in sunny Weston-super-Mare this role handles all incoming calls to site, assisting callers in reaching the most appropriate person between 9am-5pm Thursday and Friday. 

Suited to someone approachable, friendly and compassionate you will be the first person our Service Users will talk to so a calm demeanour is necessary.

You will be confident in navigating our patient database to provide answers to basic queries and able to communicate via the most efficient method to pass on messages.

An interest in Mental Health Services is beneficial as you will learn the different teams in your Locality and what they provide to assist in directing calls.

This location benefits from free on-site parking and great links to the M5 and, with Worle train station within a few moments walk and an abundance of nearby amenities.

Main duties of the job

• First point of contact for phone calls to clinical teams at sites; transferring calls, taking accurate messages and escalating as appropriate following protocols.
• Meeting and greeting patients and visitors.
• Advising clinicians when their patients have arrived.
• Room bookings.
• Opening and closing the buildings.
• Making sure the clinic rooms have everything they need.
• Sorting the post.
• Signing for deliveries.
• Reporting building defects.
• Supporting receptionist and providing reception cover.

Working for our organisation

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon and across the county of Wiltshire.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.