Job vacancy: Digital Education Customer Service Apprenticeship (Level 2), Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust, Doncaster

Job summary

Main area: Apprenticeships, Education. Digital
Grade: Apprenticeships: Apprenticeship
Contract: 18 months (Fixed Term)
Hours: Full time - 37.5 hours per week
Job ref: 272-7425290

Employer: Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Doncaster Royal Infirmary
Town: Doncaster
Salary: £14,722 Pro Rata Per Annum
Salary period: Yearly
Closing: 30/09/2025 23:59

Digital Education Customer Service Apprenticeship (Level 2)

Apprenticeships: Apprenticeship

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

If you are already an NHS employee and are applying for an Apprentice - Annex 21 vacancy you may be entitled to pay protection.

Pay protection applies where the role you are applying for is at the same AFC band or higher, and you would receive less in pay compared with your current salary due to annex 21.

Please see the NHS Employers Apprenticeship Pay Guidance and FAQs for further information and eligible criteria: Apprenticeship pay guidance and FAQs | NHS Employers

*If you are currently undertaking this apprenticeship or have previously completed this apprenticeship or equivalent programme of study please do not apply – for any further eligibility queries please email [email protected]

Please note that if you are on a visa, you must have been living in the UK for a minimum of 3 years to meet the entry requirements for the course.

Apprenticeship pay guidance and FAQs

This guidance, FAQs and pay scenarios support the changes to apprenticeship pay, which came into force from Monday 1 July 2024.

UK Visas and Immigration - GOV.UK

Person specification

Knowledge and Experience

Essential criteria

Experience using computer software packages (Word, Excel ect)
Have had some work experience; paid, unpaid, voluntary, schoolwork experience placement

Qualifications/Training

Essential criteria

GCSE English and Maths A* - C or 9 – 4 or equivalent

Personal Attributes & Skills

Essential criteria

Communication verbally – speaks confidently, conveying clear messages to a wide range of people
Ability to follow both verbal and written instructions
Determined and confident

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Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting statement.

While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge, and experience. It is crucial that you personalise your supporting statement by articulating these in your unique voice.

Relying solely on AI to write your application or supporting statement is not advocated by DBTH and could negatively impact your chances of success in the application process.

For example, AI responses…

1. Usually lack relevance and fail to address the key criteria outlined in the job description and person specification. may come across as generic and fail to distinguish you from other applicants.
2. May be ambiguous or open to misinterpretation. Without careful review and editing, the supporting statement could convey messages that are unclear or misconstrued by hiring managers
3. May include qualifications, skills, knowledge or experience that you do not possess, potentially leading to misrepresentation.

Please note that all correspondence will be sent you to via email. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. In submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
We reserve the right to close down this advert early should there be a high number of applicants.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.
All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken. The Trust is now passing the charge for undertaking a DBS check on to candidates in the event that they are successfully appointed into the post for which they have applied. Please note that this check will be charged for in two instalments when you commence employment with Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.