Job summary
- Main area
- eRostering
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 376-CP-0494
- Employer
- Rotherham Doncaster and South Humber NHS Foundation Trust
- Employer type
- NHS
- Site
- Tickhill Road Site
- Town
- Doncaster
- Salary
- £25,147 - £27,596 per annum pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
eRostering Support Officer
NHS AfC: Band 4
Job overview
An exciting opportunity has arisen for an e-Rostering Support Officer to join the E-Rostering Team at RDASH. We are a small friendly team committed to delivering the maximum benefits to the trust from our e-Rostering system.
The Support Officer role will include providing day-to-day systems support and training, requiring someone who has strong IT skills and knowledge of Microsoft Office packages, together with effective interpersonal and communication skills (written and verbal), a can-do attitude and the confidence to support staff and managers to resolve their queries. The role is fast-paced and varied and requires a passion for problem-solving plus the ability to prioritise own workload.
The E-Rostering Team is responsible for the development and maintenance of the trust E-Rostering System. We have over 300 live rotas to manage, as well as ensuring that payroll is accurate and submitted every month. The team is also responsible for training managers and staff on how to use the system effectively and efficiently and supporting these staff in how to resolve any errors that may have occurred.
Main duties of the job
To support the roll out of additional functionality to ensure full benefits realisation of the eRostering system including the payroll interface, competencies, employee on-line and Loop app.
To provide an effective, customer focussed eRostering support service, ensuring all users are adequately trained and able to fully utilise the system; ensuring data is kept up to date and that changes are completed in a timely manner.
To support the delivery of training for the eRostering system.
Working for our organisation
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.
We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.
We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values.
To find out more about working for RDaSH and the fantastic benefits we offer visit our website:
We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:
Detailed job description and main responsibilities
Please view the attached job description and person specification to view the full details about the role.
Person specification
Education/Qualifications
Essential criteria
- NVQ Level 3 or equivalent or equivalent in a relevant subject e.g. Business Admin, IT
Desirable criteria
- ECDL or other equivalent IT qualification
Experience
Essential criteria
- Experience of working with an eRostering system
- Experience of identifying and resolving system issues
- Experience of collaborative working
- Experience of working in a customer service/helpdesk environment
Desirable criteria
- Experience of working with Allocate systems
- Experience of database management
- Experience of delivering systems training
Knowledge/Skills
Essential criteria
- Excellent organisational and planning skills
- Ability to provide system training to others
- Ability to manage conflicting priorities and work to tight deadlines
- Ability to work to a high level of accuracy and attention to detail
Desirable criteria
- Understanding of clinical settings and operational practices and pressures
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rowana Kitchen
- Job title
- eRostering System Manager
- Email address
- [email protected]
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