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Job overview

We are looking for enthusiastic and motivated Receptionist / Administration Assistant to join our administrative teams supporting clinical services in the Rotherham Care Group, who want to participate and contribute to achieving excellent quality of care for our patients.  In return for this commitment, we will support and develop your potential and skills through regular supervision and development in this these busy roles within our friendly Trust.

An opportunity has arisen for Receptionist / Administration Assistants to join the Rotherham Community Learning Disability Service based at Badsley Moor Lane consisting of Psychiatry, Psychology, Art Therapy, Occupational Therapy, Physiotherapy and Speech and Language Therapy.  Successful applicants will be offered a full induction into the Service and Trust.

Main duties of the job

•Provide a confidential, quality administrative service to an identified pathway within the Care Group.
• Display and maintain high levels of customer service at all times, ensuring all service users have
a positive experience at their point of contact
• Answer telephone calls as per agreed protocols
• To communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other
Trust staff and external agencies.
• Create and maintain, up to date computerised patient records and recall systems on SystmOne.
• Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.
• Provide an efficient and timely photocopying and scanning service to the team.
• Maintain, scan and file paper records and information as appropriate, in line with records management principles.
• Assist in the production of high quality documentation, using Microsoft Word and SystmOne,
including confidential letters using appropriate equipment
Liaise between clients, professional staff and other multi-agency partners as required
• Deal with telephone enquiries in a courteous and efficient manner, recording messages as per agreed systems and escalating as per protocols.

Working for our organisation

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values.

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/ 

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q