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Job summary

Main area
Administrative
Grade
NHS AfC: Band 4
Contract
12 months (All existing NHS staff will only be considered on a secondment basis. Fixed term due to maternity leave cover.)
Hours
Full time - 37.5 hours per week (Rota basis from 6am to 10pm (10-Hour Shifts))
Job ref
190-0776-DIR-S-C
Employer
Sheffield Teaching Hospitals NHS Foundation Trust
Employer type
NHS
Site
Northern General Hospital
Town
Sheffield
Salary
£27,485 - £30,162 pa/pro rata for part time staff
Salary period
Yearly
Closing
19/01/2026 23:59

Employer heading

Sheffield Teaching Hospitals NHS Foundation Trust logo

Operational Shift Coordinator

NHS AfC: Band 4

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

An exciting opportunity has arisen in Active Recovery CICS (Community Intermediate Care Service) as one of four new Operational Shift Coordinator positions. You will oversee the operational delivery of a range of planning and administrative functions and coordinate the staff on duty.

Active Recovery CICS (Community Intermediate Care Service) provides care and clinical support to patients at home, to avoid hospital admission or facilitate early discharge from hospital. Active Recovery CICS is a multi-disciplinary team providing short-term intensive rehabilitation/ reablement following a holistic assessment by generic assessors. Active Recovery CICS is a city-wide service providing rehabilitation to adult patients within their own homes.

Applicants must demonstrate a strong understanding of the full Microsoft Office package in order to be successful. You will be expected to cover shifts on a Rota basis from 6am to 10pm, 365 days a year including weekends and Bank Holidays.

Main duties of the job

Live co-ordination of the shift to include live changes to the planning schedule

Maintain live care capacity

Maintain live list of patients and their requirements

Manage tasks effecting individual patient care requirements and implement changes in a timely manner

Support operational plans to deliver efficient, effective, and innovative service

Assist the Active Recovery Management Team to deliver the service to meet the agreed aims and objectives.

Maintain staff capacity effectively and efficiently to meet the demands of the service.

To work on a rota basis ensuring cover is provided Monday to Sunday 6am – 10pm to support staff and maintain the service delivery.

Provide supervision and operational support to all administrative staff on shift

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

This vacancy is advertised on a fixed term contract basis for a period of a maximum of twelve months due to maternity leave of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and statutory maternity provisions.

Please also note any secondment must first be agreed with your current line manager.

 

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Qualifications

Essential criteria
  • GCSE level C/4 or above in English and Maths or equivalent Qualification / Experience
  • NVQ level 3 qualification or equivalent qualification/ Experience
  • IT qualification eg European Computer Driving Licence/RSA/ICR III or equivalent Qualification / Experience
Desirable criteria
  • Management qualification

Attributes

Essential criteria
  • Extensive knowledge of NHS systems and processes.
  • Confident in delivering change management

Experience

Essential criteria
  • Significant experience of working in the NHS or other large, complex organisation
  • Evidence of Managing/leading people/staff Experience of working with data and/or databases
  • Use of Microsoft Office including Word, Excel, Access, PowerPoint

Skills and Knowledge

Essential criteria
  • Experience of managing staff
  • Experience of working to and meeting multiple tight deadlines
  • Experience of proactive involvement in service development/improvement
  • Ability to motivate influence, persuade and direct across all grades and disciplines of staff
  • Excellent communication skills – oral and written, tact and diplomacy
  • Ability to work as part of a team, and also independently on own initiative
  • Ability to prioritise own workload
  • Effective interpersonal and negotiation skills
  • Staff development skills
  • Change management skills
  • Problem solving skills
Desirable criteria
  • Knowledge and experience of using SystmOne and Lorenzo Knowledge and experience of using ESR, PALMS and ERS

Knowledge

Essential criteria
  • Understanding of administrative processes and procedures
  • Basic understanding of patient access policies

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Disability confident employerStonewall Gold 2022Step into health

Documents to download

Apply online now

Further details / informal visits contact

Name
Jennifer bingham
Job title
Operational Business Manager
Email address
[email protected]
Telephone number
0114 2715003
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