Job summary
- Main area
- Administrative and Clerical
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (7 days a week cover from 0745-2000.)
- Job ref
- 190-0355-DIR
- Employer
- Sheffield Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Northern General Hospital
- Town
- Sheffield
- Salary
- £26,530 - £29,114 pa/pro rata for part time staff
- Salary period
- Yearly
- Closing
- 08/06/2025 23:59
- Interview date
- 18/06/2025
Employer heading
Admin Coordinator
NHS AfC: Band 4
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
An opportunity has arisen for an Admin co-coordinator to join to the Single Point of Access Team (SPA). The post will be based at the Northern General Hospital.
The successful candidate will assist the SPA Management Team on Health and Safety, Human Resources, Complaints and IT systems/processes to ensure an effective and efficient service. Will ensure that SPA is the single point of access for patients, clinicians and other healthcare professionals.
They will support staff, patients and their carers through the choice of options available to them for a wide range of services, including booking appointments where possible and forwarding referrals on for management by both written and verbal communications to primary and secondary care providers.
Main duties of the job
- To ensure efficient, effective and innovative service delivery.
- To assist the SPA Management Team to deliver the service to meet the agreed aims and objectives.
- To provide effective leadership, direct supervision and support for SPA staff.
- To manage the day-to-day operation of SPA administration functions to maintain provision of high quality services and effective working relationships.
- To manage the operational staff to deliver the required level of service in each functional area and to achieve agreed KPIs.
- To assist the SPA Management Team on Health and Safety, Human Resources, Complaints and IT systems/processes to ensure an effective and efficient service.
- To ensure that SPA is the single point of access for patients, clinicians and other healthcare professionals.
- To support staff, patients and their carers through the choice of options available to them for a wide range of services, including booking appointments where possible and forwarding referrals on for management by both written and verbal communications to primary and secondary care providers.
- To provide operational and training support in SPA to ensure targets and deadlines are achieved.
- To deliver in-house training and to assist in the overall development of training strategies.
Working for our organisation
You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Qualifications
Essential criteria
- GCSE level C or above in English and Maths
- NVQ level 3 qualification
- IT qualification e.g., European Computer Driving Licence/RSA/ICR III or equivalent
Desirable criteria
- Further education in IT skills.
- To have completed further training to promote own development.
- Supervisory qualification
Experience
Essential criteria
- Significant experience of working in the NHS or other large, complex organisation
- Evidence of Managing/leading people/staff
- Experience of working with data and/or databases
- Use of Microsoft Office including Word, Excel, Access, PowerPoint
- Staff/patient customer care skills/telephone experience.
Desirable criteria
- An understanding of basic medical terminology, anatomical and clinical terms.
Knowledge
Essential criteria
- Understanding of administrative processes and procedures
- Basic understanding of patient access policies
Desirable criteria
- Knowledge of NHS services
Special Skills/Apptitudes
Essential criteria
- Excellent organisational skills with the ability to deliver work in line with Directorate priorities and timescales.
- Excellent verbal & written communication skills.
- Ability to work in a multi-disciplinary team.
- Problem solving and change management skills.
- Extensive knowledge of general office software including Microsoft Office, Excel, E-mail.
- Confident when dealing with patients, colleagues and members of the general public in a confidential manner.
- Ability to work on own initiative with minimum supervision and to prioritise own workload.
Desirable criteria
- Knowledge of the NHS and Community health care.
- Being able to use SystmOne/TPP
- To have completed audits on policies and procedures and documented the outcome to maintain standards.
- Experience of writing policies and procedures.
- Able to handle and resolve conflict.
- Awareness of STH Trust policies and procedures Flexible approach to working.
Other Factors
Essential criteria
- Ability to work and lead in a team environment.
- Ability to understand, demonstrate and maintain confidentiality and security in the department.
- Ability to work under pressure and to deal with any issues arising within an admin team in a professional manner.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Sarah Purseglove
- Job title
- Operational Support Manager
- Email address
- [email protected]
- Telephone number
- 0114 3078058
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