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Job summary

Main area
Administrative and Clerical
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (7 days a week cover from 0745-2200 including Bank Holidays)
Job ref
190-1506-DIR-S
Employer
Sheffield Teaching Hospitals NHS Foundation Trust
Employer type
NHS
Site
Northern General Hospital
Town
Sheffield
Salary
£24,937 - £26,598 pa/pro rata for part time staff
Salary period
Yearly
Closing
14/06/2026 23:59
Interview date
24/06/2026

Employer heading

NHS

Patient Choice Advisor

NHS AfC: Band 3

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

 

An opportunity has arisen for an Patient Choice Advisor to join to the Single Point of Access Team (SPA). The post will be based at the Northern General Hospital.

The successful candidate will  support patients and their carers through the choice of options available to them for a wide range of services, including booking appointments where possible and signposting referrals to the most appropriate community service. 

Main duties of the job

 

Provide the opportunity for patients to choose the appropriate service provider by offering choice. Managing the patient’s referral to the selected care provider, taking ownership to ensure the patients experience is excellent.

To act as a single point of contact for Sheffield Teaching Hospital staff, GP practices and Secondary Care Providers, dealing with enquiries in a sensitive, confidential, effective and timely manner.

To effectively manage the booking of clinic appointments for patients, offering a choice of location, date, time ensuring we meet the patient’s needs to achieve a positive outcome for each patient.

To administer the booking of appointments on SystmOne and Connect. Generate appointment letters and patient information to confirm time and date agreed and to reschedule appointments if necessary.

To work within an environment that receives and makes a high volume of inbound and outbound calls on behalf of the services currently managed via the SPA.  These services include – Therapy Services, continence, District Nurses, Phlebotomy, Long Term Conditions, heart failure, Active Recovery, COPD, Hospital at Home and Urgent Community Response

Undertake general administration duties including post, registration of all referrals, data collection, accurate and timely data entry, word processing and inputting information on SystmOne and Connect and being able to prioritise and organise own workload.

Working for our organisation

 

You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Detailed job description and main responsibilities

 

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Qualifications

Essential criteria
  • Educated to GCSE level or equivalent (A-C/4-9 in English & Maths) or equivalent experience
  • NVQ level 3 in Business Administration/Customer Care or equivalent qualification.
Desirable criteria
  • OCR Word Processing Level II or equivalent
  • ECDL or equivalent

Further Training

Essential criteria
  • General knowledge of the NHS

Experience

Essential criteria
  • Extensive and relevant experience in administration duties, either in NHS or similar organisation
  • Excellent Patient/Customer care skills
  • Effective communications skills both written and verbal
  • Experience of dealing with a high volume of telephone enquiries
  • Experience in the use of data and/or databases.
Desirable criteria
  • An understanding of basic medical terminology, anatomical and clinical terms.

Special Skills/Apptitudes

Essential criteria
  • Excellent organisational skills with the ability to deliver work in line with Directorate priorities and timescales.
  • Excellent interpersonal and oral skills
  • Good written communication skills
  • Ability to deal with patients details in a caring and confidential manner
  • Ability to work in a multi-disciplinary team
  • Working knowledge of general office software including Microsoft Office, Excel, E-mail
  • Numeric skills
  • Confident when dealing with patients, colleagues and members of the general public
  • Ability to work on own initiative with minimum supervision and prioritise own workload
Desirable criteria
  • General knowledge of the NHS and Community health care
  • Knowledge/use of SystmOne/Connect

Other Factors

Essential criteria
  • Excellent team player
  • Ability to understand, demonstrate and maintain confidentiality and security in the department
  • Self-motivated and enthusiastic
  • Reliable
  • Committed to equal opportunities
  • Ability to prioritise and meet deadlines
  • Ability to work under pressure

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Disability confident employerStep into healthStonewall Proud Employers Accreditation is a benchmarking scheme that helps employers assess and improve LGBTQ+ inclusion at work. Trailblazer status recognises organisations leading change with outstanding commitment and impact.

Documents to download

Apply online now

Further details / informal visits contact

Name
Hannah Dyson
Job title
Operational Support Manager
Email address
[email protected]
Telephone number
0114 3078058
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