Job summary
- Main area
- Andrology
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (Monday, Tuesday and Wednesday 8.00am - 4.00pm)
- Job ref
- 190-1549-DIR-S
- Employer
- Sheffield Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Jessop Wing
- Town
- Sheffield
- Salary
- £25,272 pa/pro rata for part time staff
- Salary period
- Yearly
- Closing
- 21/07/2026 23:59
- Interview date
- 30/07/2026
Employer heading
Clerical Officer
NHS AfC: Band 2
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
The Andrology department has an exciting opportunity for a dedicated and reliable individual to join this service. This position is instrumental in providing telephone and administrative support. You will need to be a confident and professional communicator with patients and colleagues and have a good aptitude for using a variety of IT systems.
Main duties of the job
Deal with telephone and face to face enquiries in a professional manner in accordance with local and national procedures
Provide a friendly and efficient reception of patients
Book appointments for diagnostic semen analysis, vasectomy clearance testing and cryopreservation for oncology patients, using RAS, Connect EPR and IDEAS
Reconcile clinics
Input test results onto APEX
Scan documents to IDEAS
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Person specification
Qualifications
Essential criteria
- Educated to GCSE standard (or equivalent); 5 GCSE (or equivalent) to include English & Maths at grade C/4 or above
Desirable criteria
- ECDL
- NVQ Level 2 Administration Customer Care
Experience
Essential criteria
- Significant experience providing clerical and telephone support in a busy patient focused environment
- Experience of using a range of IT Systems
- Experience of using judgement to solve problems
- Experience of following standard operating procedures.
Desirable criteria
- Use of Connect or other hospital patient database
- Use of APEX
- Use of ICE
- Working in a laboratory environment
Skills
Essential criteria
- Attention to detail
- Ability to work well as part of a team or individually with limited supervision
- Excellent administrative and organisational skills
- Ability to effectively manage and prioritise workload within an ever changing environment
- Able to use initiative and work to tight deadlines
- A willingness to undertake training as required to deliver the duties of the post
- Flexible approach to working practices
- Excellent interpersonal and communication skills
- Self motivated attitude
- Understanding of the importance of maintaining patient confidentiality
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Deborah Saxton
- Job title
- Andrology Service Co-ordinator
- Email address
- [email protected]
- Telephone number
- 0114 2268349
- Additional information
Available Tuesday, Thursday and Friday 8am-4pm
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