Job summary
- Main area
- ENT Outpatients
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 190-0747-DIR-S
- Employer
- Sheffield Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- ENT Outpatients Department, Royal Hallamshire Hospital
- Town
- Sheffield
- Salary
- £24,465 pa/pro rata for part time staff
- Salary period
- Yearly
- Closing
- 09/09/2025 23:59
- Interview date
- 19/09/2025
Employer heading

Clerical Officer / Receptionist
NHS AfC: Band 2
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
Applications are invited from enthusiastic, suitably qualified individuals to support the clerical team in the provision of a comprehensive administrative service.
To facilitate the forward booking of appointments, diagnostic tests and procedures for patients on clinical pathways. Ensuring a high-quality service to patients and the directorate, whilst complying with the National and STH polices and guidelines.
To record accurately in the Patient Administration System each patient’s arrival, departure, future care plan, 18-week status and clinical coding.
Main duties of the job
The successful applicant will be an efficient and organised individual who is able to use their initiative to prioritise their workload, a team player with excellent communication / interpersonal skills
To use Trust computer systems to manage outpatient waiting lists in line with Trust/National policy, and local and National targets. Example systems include: Lorenzo, e-Referral Service, CRIS, ICE and other identified database such as Infoflex.
To enter and maintain accurate data in relation to referrals, appointments, admissions, and decisions to provide treatment in the appropriate systems.
To book new, follow up and diagnostic appointments for consultants, nurses.
To ensure full utilisation of all available outpatient appointment slots and outpatient and inpatient procedure slots, through regular liaison with colleagues, including supervisors, service manager, clinicians and other administrative staff.
To arrange clinic cancellations and reductions in line with Trust policy, to meet local and national targets, and communicate to patient and other stakeholders.
To be responsible for contacting patients by telephone, text messaging or letter.
To ensure that notes are available and prepared for clinics
Candidates must hold GCSE at Grade 4/C in English and Maths (or equivalent qualifications) or equivalent experience. It is essential that candidates have experience of working within an office environment.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Education and Qualifications
Essential criteria
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable criteria
- NVQ Level II in Business Administration / Customer Service / IT
Experience
Essential criteria
- Experience of working within an office environment
- Experience of working in a public facing role.
Desirable criteria
- Relevant experience within the NHS
Further Training
Essential criteria
- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable criteria
- Previous experience Infoflex / 59R Software
- Previous experience of PAS / Infoflex / SystmOne (area specific software)
Skills and Knowledge
Essential criteria
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Laura Simmonite
- Job title
- Service Coordinator
- Email address
- [email protected]
- Telephone number
- 0114 2265835
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