Job summary
- Main area
- Gynaecology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- 37.5 hours per week (Full time - 37.5 hours per week)
- Job ref
- 190-0565-DIR-S
- Employer
- Sheffield Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Jessop Wing
- Town
- Sheffield
- Salary
- £24,625 - £25,674 pa/ pro rata for part time staff
- Salary period
- Yearly
- Closing
- 20/07/2025 23:59
- Interview date
- 30/07/2025
Employer heading
Senior Clerk
NHS AfC: Band 3
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
This is an exciting opportunity to lead the Gynaecology Outpatient Clinic Reception & Clerical Team and play a central role in the development of new ways of working to ensure Patients receive the best possible outpatient experience.
The Gynaecology Outpatient Clinic hosts a range of services supporting the women of Sheffield and the wider South Yorkshire region.
We are looking for a high calibre candidate with a demonstrable understanding of how to lead and motivate a team, continuously improve service quality and act as a focal point to assist the wider multidisciplinary team to troubleshoot any problems arising on a day to day basis.
Candidates must have a combination of excellent listening and interpersonal skills, a thorough and methodical attention to detail, good problem solving skills and the ability negotiate and use judgement to make autonomous decisions.
Applicants must be educated to GCSE standard or equivalent; with a minimum of 5 GCSE’s (or equivalent) one of which must be English Language (grade C or above). Applicants must demonstrate continuous development and recent supervisory experience in a customer service or general administration environment. A strong aptitude for designing and enforcing new systems and IT would be a distinct advantage.
Main duties of the job
Working in a strong multidisciplinary environment you will manage a team of around 10 staff, developing consistent and high quality processes and procedures that ensure the staff provide best possible service to the women and their partners who attend the Gynaecology Outpatient Clinic.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Qualifications
Essential criteria
- GCSE grade C/4 or above (or equivalent) in Maths and English or equivalent experience/ qualifications.
- NVQ administration Level 3 or be able to demonstrate the equivalent level of knowledge and experience in Admin
- Training in the use of relevant information systems and IT packages to ECDL level or equivalent qualification.
Experience
Essential criteria
- Extensive experience of working in a customer facing clerical role with the public
- Experience of providing administrative support to a multidisciplinary team
- Experience of using an Electronic Patient Record System
- Experience of supervising staff and a maintaining established standards
- Excellent computer skills including standard office packages and e-mail
- Experience of delivering 1-1 training.
- Experience of exercising initiative and demonstrating innovative approaches within overall delegated responsibility and parameters
Desirable criteria
- Experience of service improvement/developing standard operating procedures/improving working practices.
- Demonstrable experience of using, interpreting and acting up on data reports and using these to improve data quality
- Previous experience in an NHS setting
Further Training
Essential criteria
- Conversant in use of all Microsoft Office packages particularly Word & Excel
Desirable criteria
- Knowledge of Trust policies including Access Policy and 18-week RTT policy
Skills and Aptitudes
Essential criteria
- Excellent organisational skills
- Ability to prioritise own workload effectively
- Ability to organise others and prioritise workload for a team without supervision
- Excellent understanding of patient confidentiality
- Efficient and effective approach to working practices incorporating Trust PROUD values
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sophie Cardona
- Job title
- Service Coordinator
- Email address
- [email protected]
- Telephone number
- 0114 2713129
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