Job summary
- Main area
- Gynaecology
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Applicants must be able to work Monday to Friday either 07.30-15:30 or 9-5. 1 x Saturday per month once fully trained)
- Job ref
- 190-1534-DIR-S
- Employer
- Sheffield Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- ACU Jessop Wing
- Town
- Sheffield
- Salary
- £25,272 per annum pro rata for part time staff
- Salary period
- Yearly
- Closing
- 21/06/2026 23:59
- Interview date
- 02/07/2026
Employer heading
ACU Clerical Officer/Receptionist
NHS AfC: Band 2
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
Jessop Fertility offers a unique and dedicated service to couples who are experiencing fertility problems. Located in the Jessop Wing, Sheffield, Jessop Fertility is one of the UK's leading assisted conception centres. Our service is led by highly experiences NHS consultants who are experts in the field of infertility and reproductive surgery to ensure patients receive exceptional service with continuity of care.
This is a fantastic opportunity to play a central role in the provision of efficient, high quality and comprehensive administrative service to the Assisted Conception Unit and Jessop Fertility. This is a rare opportunity to work a blended role between reception (2-3 days per week) and data inputting (remaining working days).
Main duties of the job
Contribute to the delivery of an efficient and effective administrative service within the Department.
Undertake administration functions for the department, such as e-mail, post, telephone calls, messages, photocopying and scanning.
Undertake accurate recording / inputting and amending of data within patient notes and Trust information systems, including input of data to HFEA regulatory body within set timeframes.
Booking and rescheduling patient appointments.
Communicate effectively with the use of tact and diplomacy and seek to overcome barriers to effective communication. This may require the use of multiple communication methods, such as email, telephone, reception duties, etc.
Work collaboratively with the wider departmental team to ensure a consistent and effective Patient First service.
Actively use initiative within the role but seek guidance when required and appropriate.
Assist and support in the development and improvement of the service by sharing discussing and implementing new ideas and ways of working with colleagues and Directorate staff.
Complete all mandatory training required by the Trust and actively participate in personal development.
Assist with the training of new or less experienced members of staff.
Undertake effective prioritisation of own workload and the coordination of activities / duties related to the role.
Assist with the archiving of patient notes in line with HFEA regulations.
Taking and processing of payments for self-funding patients.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Education and Qualifications
Essential criteria
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable criteria
- NVQ Level II in Business Administration / Customer Service / IT
Experience
Essential criteria
- Experience of working within an office environment
- Experience of working in a public facing role.
Desirable criteria
- Relevant experience within the NHS
Further Training
Essential criteria
- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable criteria
- Previous experience Infoflex / 59R Software
- Previous experience of PAS / Infoflex / SystmOne (area specific software)
Skills and Knowledge
Essential criteria
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hollie Nosek
- Job title
- Assistant Service Manager - Reproductive Services
- Email address
- [email protected]
- Telephone number
- 0114 2268050
- Additional information
Peter Walker - Service Manager
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