Job overview

An opportunity has arisen for an Assistant Systems Access Manager. This post holder will assist in enabling a centralised approach to managing network services access throughout the Trust.  This consists of Systems Access (SA, made up of Active Directory, applications and email) and Registration Authority (RA) accounts for over 21,000 Trust users and partner organisations.

They will assist the Systems Access Manager to develop processes, standards and policies, along with working to ensure all users adhere to trust security and confidentiality guidelines. They will ensure that all SA and RA processes are followed by any individuals who are required to undertake them. They will produce regular reports to evidence compliance and identify areas of improvement.

The post holder will be required to use their communication skills to support users with system access issues and will effectively liaise between users and IT Services Department to resolve these issues.

They will be part of the ITSM Platform Team which is responsible for providing support and development of the IT Service Management Toolset. The team are also responsible for the development and transition of new and existing services, definition of business processes and workflows, Service Improvement, Knowledge Management, Reporting, service automation, and development of an end user Self-Service Portal.

Main duties of the job

Deal with queries relating to the creation and management of individuals NHS.net accounts and act as one of the Trust’s Local Organisation Agent (LOA).

Create and update Trust network user accounts using Microsoft Active Directory software. Assign appropriate shared drive access and emails as required using knowledge of different job roles and departments. 

Be responsible for maintaining and improving the IT on-boarding, off-boarding and change processes in line with NHS guidelines, automating steps where possible.

Extract reports using Powershell scripts that monitor account management and ensure that processes are being followed correctly including additions, changes, and deletions.

Utilise Powershell (or other scripting languages) to streamline and automate business processes.

Assist in the auditing of network accounts on a regular basis to ensure all expired accounts are no longer on the system are dealt with accordingly and within Trust policy.

To contribute to the implementation of RA policy and RA processes locally adhering to national guidance.

Be knowledgeable with both the Role Based Access Control (RBAC) and Position Based Access Control (PBAC) profiles, as defined by the NHS England, to create and maintain access control using complicated data matrix provided by the national RBAC database.

Develop new and maintain and optimise existing automated workflows and business logic within the ITSM Platform.

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

The Informatics Directorate is responsible for developing the Trust's Information, Communication and Technology Strategy and for delivering the information systems development programme. It also ensures the operation of secure and confidential systems, the provision of high-quality information and records to support patient care, clinical governance, and performance management.

The IT Services Department is part of the Informatics Directorate and is responsible for strategy, design, transition, and operational management of the IT Portfolio in conjunction with other specialist areas of Informatics.

Supporting over 21,000 users across 5 hospitals and multiple sites across the region, the department operates within a Service Management Framework (ITIL) and has several mature service management processes in place which operate across the Departmental structure. A Continual Service Improvement Programme is in place which aims to develop other ITIL processes and improve existing ones to ensure that the service delivered meets the business requirements of the Trust.