Job summary
- Main area
- MSK
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: Working hours are Monday and Friday between the hours of 07:30 - 17:00 (depending on shift pattern)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 190-0583-DIR-S-A
- Employer
- Sheffield Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Hallamshire Hospital
- Town
- Sheffield
- Salary
- £24,465 pa/pro rata for part time staff
- Salary period
- Yearly
- Closing
- 26/08/2025 23:59
- Interview date
- 02/09/2025
Employer heading

MSK Clerical Officer
NHS AfC: Band 2
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
An exciting opportunity has arisen for an enthusiastic individual to join our dynamic and supportive Rheumatology Team based at the Royal Hallamshire Hospital. The team will provide reception and administrative service to the MSK Outpatients Department. Providing a high-quality service to patients and working as a part of a multi-disciplinary team. This post would be based at the Royal Hallamshire Hospital.
The post holder will be responsible for ensuring that designated clinical services are supported by a well-organised and efficient administrative system, including both reception and clerical functions.
In addition, the individual will be required to provide exemplary reception and clerical assistance to the MSK Administration Team, thereby contributing to the delivery of a comprehensive, high-quality, and responsive service within the department.
Main duties of the job
To provide a professional front of house service as the first point of contact for all patients and visitors to the MSK Outpatient department; always maintaining confidentiality and ensuring a high level of customer service is experienced by all personnel in line with the organisation’s PROUD values.
Provide a comprehensive clerical service to the department, undertaking all relevant work-related tasks including retrieval, preparation of notes for clinics and filing of patient information/data, arranging interpreters, booking/cancelling/rescheduling appointments, ensuring utilisation of all clinics, correspondence, photocopying, emailing and answering telephone calls efficiently and professionally in line with the organisation’s PROUD values.
Maintain systems and processes to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard.
Working for our organisation
You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Qualifications
Essential criteria
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent work experience
Desirable criteria
- NVQ Level II in Business Administration / Customer Service / IT
Experience
Essential criteria
- Experience of working within an office environment
- Experience of working in a public facing role.
Desirable criteria
- Relevant experience within the NHS
Further Training
Essential criteria
- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable criteria
- Previous experience Infoflex / 59R Software
- Previous experience of PAS / Infoflex / SystmOne (area specific software)
Special Skills/Aptitudes
Essential criteria
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Paula Braithwaite
- Job title
- Admin & Clerical Supervisor
- Email address
- [email protected]
- Telephone number
- 0114 2261395
- Additional information
Chimere Okoroafor, Senior Clerical Officer
0114 2711948
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