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Job summary

Main area
MSK
Grade
NHS AfC: Band 2
Contract
Permanent: Working hours are Monday and Friday between the hours of 07:30 - 17:00 (depending on shift pattern)
Hours
Full time - 37.5 hours per week
Job ref
190-0583-DIR-S-A
Employer
Sheffield Teaching Hospitals NHS Foundation Trust
Employer type
NHS
Site
Royal Hallamshire Hospital
Town
Sheffield
Salary
£24,465 pa/pro rata for part time staff
Salary period
Yearly
Closing
26/08/2025 23:59
Interview date
02/09/2025

Employer heading

Sheffield Teaching Hospitals NHS Foundation Trust logo

MSK Clerical Officer

NHS AfC: Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

 

An exciting opportunity has arisen for an enthusiastic individual to join our dynamic and supportive Rheumatology Team based at the Royal Hallamshire Hospital. The team will provide reception and administrative service to the MSK Outpatients Department. Providing a high-quality service to patients and working as a part of a multi-disciplinary team. This post would be based at the Royal Hallamshire Hospital. 

The post holder will be responsible for ensuring that designated clinical services are supported by a well-organised and efficient administrative system, including both reception and clerical functions.

In addition, the individual will be required to provide exemplary reception and clerical assistance to the MSK Administration Team, thereby contributing to the delivery of a comprehensive, high-quality, and responsive service within the department.

Main duties of the job

 

To provide a professional front of house service as the first point of contact for all patients and visitors to the MSK Outpatient department; always maintaining confidentiality and ensuring a high level of customer service is experienced by all personnel in line with the organisation’s PROUD values.

Provide a comprehensive clerical service to the department, undertaking all relevant work-related tasks including retrieval, preparation of notes for clinics and filing of patient information/data, arranging interpreters, booking/cancelling/rescheduling appointments, ensuring utilisation of all clinics, correspondence, photocopying, emailing and answering telephone calls efficiently and professionally in line with the organisation’s PROUD values.

Maintain systems and processes to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard.

Working for our organisation

 

You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives. 

Detailed job description and main responsibilities

 

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Qualifications

Essential criteria
  • GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent work experience
Desirable criteria
  • NVQ Level II in Business Administration / Customer Service / IT

Experience

Essential criteria
  • Experience of working within an office environment
  • Experience of working in a public facing role.
Desirable criteria
  • Relevant experience within the NHS

Further Training

Essential criteria
  • Knowledge of / experience of using information and/or customer service systems.
  • Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable criteria
  • Previous experience Infoflex / 59R Software
  • Previous experience of PAS / Infoflex / SystmOne (area specific software)

Special Skills/Aptitudes

Essential criteria
  • Understanding of data protection issues and the ability to maintain confidentiality
  • Excellent communication skills, with ability to deal with staff at all levels.
  • Displays use of initiative with effective organisational skill
  • Ability to prioritise and work to strict/conflicting deadlines
  • On-going commitment to personal development

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Disability confident employerStonewall Gold 2022Step into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Paula Braithwaite
Job title
Admin & Clerical Supervisor
Email address
[email protected]
Telephone number
0114 2261395
Additional information

Chimere Okoroafor, Senior Clerical Officer

[email protected]

0114 2711948

 

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