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Job summary

Main area
Occupational Health
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
190-0724-DIR-S
Employer
Sheffield Teaching Hospitals NHS Foundation Trust
Employer type
NHS
Site
Northern General Hospital
Town
Sheffield
Salary
£24,465 pa/pro rata for part time staff
Salary period
Yearly
Closing
17/09/2025 23:59
Interview date
26/09/2025

Employer heading

Sheffield Teaching Hospitals NHS Foundation Trust logo

Clerical Assistant/Receptionist

NHS AfC: Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

Sheffield Occupational Health Service is proud to be a business unit of Sheffield Teaching Hospitals (STH), one of the UK’s busiest and most successful NHS foundation trusts.

We provide a comprehensive service to Sheffield Teaching Hospitals NHS Foundation Trust, Sheffield Children’s Hospital, the primary care workforce in Sheffield and Rotherham, and to the health science students in both Universities in the city, a total patient population approximately 33,000.

This is an exciting opportunity for a committed and enthusiastic member of the administration team who is passionate about the delivery of a high quality service.

The successful candidate will have significant experience in administrative duties, good customer care skills, experience of dealing with enquiries either by telephone or face to face, have NVQ level 2 or equivalent level of experience in administration and office procedures as well as good typing/keyboard skills.

The post holder is responsible for ensuring the provision of an efficient clinical support service including Reception/Contact Centre service, undertaking the administrative duties associated with medical and nurse clinics and maintaining the medical records filing systems.

Main duties of the job

  • To ensure reception is adequately manned at all times during office hours.
  • To maintain the patient filing systems.
  • To receive service users/visitors at reception in a polite and courteous manner, identify their needs and inform appropriate members of the multidisciplinary team.
  • To receive and relay all messages in the agreed format promptly and accurately.
  • To input data onto dedicated OH computer systems.

Working for our organisation

You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Qualifications

Essential criteria
  • Educated to GCSE or equivalent level in English, Grade C or above.
  • NVQ II / equivalent qualification or combination of qualifications and experience in Administration / Office Management
Desirable criteria
  • ECDL or equivalent

Experience

Essential criteria
  • Experience in general office duties, either in NHS or similar organisation
  • Patient/Customer care skills
  • Experience of dealing with telephone enquiries.
  • Experience of working with electronic databases.

Special Skills/Aptitudes

Essential criteria
  • Good organisational skills
  • Computer and keyboard skills.
  • Good working knowledge of Microsoft Office Packages particularly Microsoft Excel
  • Excellent interpersonal and oral skills
  • Good written communication skills
  • Ability to deal with patients details in a caring and confidential manner
  • Ability to work in a multi-disciplinary team

Further Training

Essential criteria
  • Experience and knowledge of working with IT / office systems

Other Factors

Essential criteria
  • Ability to understand, demonstrate and maintain confidentiality and security in the department
  • Excellent time management skills with the ability to prioritise and meet deadlines
  • Ability to work under pressure

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Disability confident employerStonewall Gold 2022Step into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Karen Smith
Job title
Senior Administrator
Email address
[email protected]
Telephone number
0114 27 14737
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