Job summary
- Main area
- Palliative Care Unit
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: 2 days a week over a 7 day rota. part of role on ward as a Ward Clerk and part of role admin office. The Ward Clerk part is over 7 days rota. One weekend a month on average.
- Hours
- Part time - 17 hours per week
- Job ref
- 190-0354-DIR
- Employer
- Sheffield Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Palliative Care Unit Northern General Hospital
- Town
- Sheffield
- Salary
- £24,169 pa/pro rata for part time staff
- Salary period
- Yearly
- Closing
- 03/06/2025 23:59
- Interview date
- 12/06/2025
Employer heading
Administration Officer (Palliative Care)
NHS AfC: Band 2
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
We are looking to recruit to a part time post (17 hours over 2 days).
The Administration Officer will play an integral part in the overall development of an effective Palliative Care service and will provide direct support to the nursing team on the Palliative Care Unit in the provision of a comprehensive administration service.
The role will maintain the Patient Administration System; maintain the ward and record patient outcomes. In addition, the role will also support the MDT Coordinator and Outpatient Coordinator and will do so on a rotational basis in conjunction with the other Administration Officer.
Main duties of the job
Courteously and respectfully manage patients, relatives and carers who may exhibit stress and anxiety, reporting to the Sister/Nurse in Charge any issues which may be unsafe, unclear or cause concern.
Respond to telephone and face-to-face enquiries from staff, patients, relatives and carers in a professional and pleasant manner, providing information, directing and prioritising queries as appropriate.
To be responsible for the quality of data recorded. The data should be accurate and recorded in a timely manner, kept up to date and appropriately stored. Assistant with patient flow where appropriate and under the advice of the nurse in charge.
Maintain confidentiality and information security at all times in accordance with department, trust and national policies / guidelines, ensuring any cases of non-compliance are reported using the appropriate Trust process.
Proactively, meaningfully and consistently demonstrate PROUD / the Trust/’s values and behaviours in your everyday practice, decision making and interactions with patients and colleagues.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Education and Qualifications
Essential criteria
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable criteria
- NVQ Level II in Business Administration / Customer Service / IT
Further Training
Essential criteria
- Knowledge of / experience of using information and/or customer service systems
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word
Desirable criteria
- Previous experience Infoflex / 59R Software/Patient EPR System
- Previous experience of PAS / Infoflex / SystmOne (area specific software)
Skills and Knowledge
Essential criteria
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Experience
Essential criteria
- Experience of working within an office environment
- Experience of working in a public facing role
Desirable criteria
- Relevant experience within the NHS
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Bhavneet Thamu
- Job title
- Service Co-ordinator
- Email address
- [email protected]
- Telephone number
- 0114 2266770
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