Job summary
- Main area
- Payroll
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Home or remote working
- Job ref
- 190-1008-DIR-S
- Employer
- Sheffield Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Northern General Hospital
- Town
- Sheffield
- Salary
- £27,485 - £30,162 pa/pro rata for part time staff
- Salary period
- Yearly
- Closing
- 19/10/2025 23:59
- Interview date
- 29/10/2025
Employer heading
Pay & Employee Services Officer
NHS AfC: Band 4
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
Sheffield Teaching Hospitals NHS Trust has an exciting opportunity for a Pay & Employee Services Officer to join its busy Pay & Employee Services Department.
The Pay and Employee Services department provides a full range of Payroll and Pensions related services to both the Trust and to a number of other NHS Organisations, along with managing the Trusts’ workforce systems including eRostering and ESR and the Trust's Employee Benefits offerings.
You will be responsible for processing a dedicated section of Payroll within one of our Client Trust’s and managing the end to end process for all employees within that section, including processing new starters, changes to contract, leavers etc. The role will include complex manual calculations in respect of gross to net pay and attention to detail will be essential.
You will be working with the national integrated HR and Payroll System, ESR and will we be able to demonstrate an understanding of NHS Terms and conditions and the NHS Pension Scheme. You will have had experience of working within a busy payroll department previously.
Customer service is an important part of the role and candidates must have excellent communication skills and be able to demonstrate delivery of effective Customer Service.
Main duties of the job
To work within the Pay and Employee Services Team to ensure the delivery and provision of a comprehensive, cost effective and efficient service to STH and other client organisations.
Interpret, verify and input confidential employee information into the integrated Payroll and HR system, ESR – complying with internal and external deadlines, in order to ensure employees are paid accurately and on time.
To act as the point of contact for both clients and employees to provide technical advice, information and support on highly complex pay issues, terms and conditions and statutory regulations.
To be responsible for the processing of an allocated workload within strict time and quality restraints whilst ensuring that correct procedures are followed and that statutory and legislative requirements are applied and maintained.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Delivering a service to over 40,000 employees to a number of Client's across the NHS, you will work as part of a busy team and will be able to demonstrate strong organisational skills to ensure effective service delivery.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Qualifications
Essential criteria
- 2 A-Levels or equivalent qualification/experience.
- 5 GCSE’s (including Maths and English) at Grade A to C (4-9) or equivalent qualification/experience.
Desirable criteria
- European Computer Driving Licence (ECDL) or relevant MS office training.
- CIPP Payroll Technician Certificate.
Special Skills/Aptitudes
Essential criteria
- Ability to use Microsoft Office packages including Word and Excel
- Excellent communication skills
- Excellent numeracy and writing skills
- Ability to work under pressure to strict deadlines by planning and prioritising own workload.
- Self-motivation and ability to work under own initiative.
- Positive team player
- Ability to question and learn quickly
- Conscientious
- Strong demonstration of inter-personal skills to be able to deal with difficult / confrontational situations which call for empathy, negotiation skills, tact, diplomacy and verbal reasoning.
- Flexible and adaptable – able to manage competing and changing workloads
- Analytical / interpretive skills to be able to collate and analyse complex data for specific reporting purpose.
- Meticulous
Desirable criteria
- Keyboard skills.
Experience
Essential criteria
- Experience working in a specialised integrated HR/Payroll/Pensions department
- Knowledge and experience of HMRC regulations in respect of payroll and pensions regulations
- Sound understanding of the Data Protection Act.
- Knowledge of NHS National Terms and Conditions of service
- Knowledge and understanding of the NHS pension scheme
Desirable criteria
- Experience of working with the national NHS Payroll system ESR (Electronic Staff Record)
- Knowledge of differing local and national pay terms and conditions applicable to NHS
- Knowledge and understanding of NHS pension scheme
- Experience of ESR Connect software
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Nicola Ashton
- Job title
- Head of Pay & Employee Services
- Email address
- [email protected]
- Telephone number
- 0114 3052220
- Additional information
Mr Richard Batty
Pay & Employee Services Manager
Email: [email protected]
Telephone: 0114 3052220
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