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Job summary

Main area
Radiology
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
190-3078-DIR-SP
Employer
Sheffield Teaching Hospitals NHS Foundation Trust
Employer type
NHS
Site
Northern General Hospital
Town
Sheffield
Salary
£25,272 pa/pro rata for part time staff
Salary period
Yearly
Closing
15/11/2026 23:59

Employer heading

NHS

Clerical Officer

NHS AfC: Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

This is an exciting opportunity to join the dynamic and fast-paced Medical Imaging and Medical Physics Department at Sheffield Teaching Hospitals. As a clerical officer in the Radiology Contact Centre you will play a key role in delivering a high-quality service providing exceptional patient care and administrative services. 

In this role, you will manage referrals received by STHFT, ensuring accurate record-keeping and booking patients in line with clinical recommendations. You will provide outstanding customer service in all interactions with patients and colleagues, consistently demonstrating the Trust’s PROUD values and adhering to Trust policy standards at all times.

Your responsibilities will include ensuring that any special requirements for appointments are met, processing requests for cancellations or rebooking’s, and accurately recording all patient interactions within the relevant IT systems. This will ensure a robust audit trail and maintain high standards of data quality.

We are looking for exceptional individuals with excellent interpersonal skills, good organisational skills and a real passion for delivering a high quality patient experience – and those looking to develop and progress in the NHS.   You will need to be a confident and professional communicator with patients and Trust colleagues by telephone and have and good aptitude for using a variety of IT systems.

 

Main duties of the job

We are looking for excellent professionals to deliver the administration of our patient booking with growing demand and changes in the way people want to be able to manage their own healthcare and are developing processes and better facilities to support you to meet these needs and ensuring Radiology is a brilliant place to work.

As part of the Radiology Contact Centre team, you will support the key aims which are to:

  • Provide an easy and positive experience for patients who need an appointment.
  • Reduce the incidence/occurrence of/number of missed appointments and patients not attending
  • Provide an effective and standardised booking process
  • Adopting of new digital technologies
  • Maximise the expertise of our administrative staff by providing an excellent environment equipped to support the work

Increase opportunities for staff training and development and career progression for those who aspire to develop their NHS careers within our Trust.

 

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

The Medical Imaging and Medical Physics Department plays a vital role in supporting the diagnosis, treatment, and management of patients across the Trust. As a cornerstone of clinical care, the department provides a wide range of imaging and diagnostic services, utilising state-of-the-art technology and innovative techniques to deliver accurate and timely results.

The Radiology Contact Centre works to improve the resilience within outpatient booking services and facilitate the faster adoption of technological improvements for the benefit of patients.  The Radiology Contact Centre is a diverse team and has a culture of continuous improvement in outpatient booking systems and processes.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

The Radiology Contact Centre is staffed Mon- Sat 8:00 - 18:00 

A range of shift patterns are available but will include 1 Saturday shift every 12 weeks with a day off in the following week.

 

Person specification

Qualifications

Essential criteria
  • GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable criteria
  • NVQ Level II in Business Administration / Customer Service / IT

Experience

Essential criteria
  • Experience of working within an office environment
  • Experience of working in a public facing role.
Desirable criteria
  • Relevant experience within the NHS

Further Training

Essential criteria
  • Knowledge of / experience of using information and/or customer service systems.
  • Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable criteria
  • Previous experience Infoflex / 59R Software
  • Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills

Essential criteria
  • Ability to prioritise and work to strict/conflicting deadlines
  • On-going commitment to personal development
  • Understanding of data protection issues and the ability to maintain confidentiality
  • Excellent communication skills, with ability to deal with staff at all levels.
  • Displays use of initiative with effective organisational skill

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Disability confident employerStep into healthStonewall Proud Employers Accreditation is a benchmarking scheme that helps employers assess and improve LGBTQ+ inclusion at work. Trailblazer status recognises organisations leading change with outstanding commitment and impact.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jo-Anne Wau
Job title
Operational Manager
Email address
[email protected]
Telephone number
0114 2712512
Additional information

 

 

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