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Job summary

Main area
Radiology Department
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (1 x 37.5 hours (1.00 WTE))
Job ref
190-134-GAC-S-A
Employer
Sheffield Teaching Hospitals NHS Foundation Trust
Employer type
NHS
Site
Northern General Hospital
Town
Sheffield
Salary
£25,272 pa/pro rata for part time staff
Salary period
Yearly
Closing
22/04/2026 23:59
Interview date
05/05/2026

Employer heading

NHS

Clerical Officer

NHS AfC: Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

This is an exciting opportunity to join the dynamic and fast-paced Medical Imaging and Medical Physics Department at Sheffield Teaching Hospitals. As a clerical officer you will play a key role in delivering a high-quality service providing exceptional patient care and administrative services.

Previous administrative experience including Booking or Appointment experience would be beneficial, but is not essential as full training will be provided.

Working knowledge of using Microsoft Office applications, an understanding of data protection and maintaining strict confidentiality in the healthcare setting are all essential, together with excellent organisational and communication skills, flexibility, good time management and the ability to work as part of a team.

 

Main duties of the job

Based in a busy call centre environment, the department is responsible for managing the bookings of outpatient appointments and procedures.

The successful post holder will work closely with managers and staff at all levels to help develop and maintain a high quality Patient Access Service. The post holder will be working within the busy Booking and Scheduling Department based at Northern General Hospital, Radiology Call Centre. The call centre is open 9am-5pm Monday – Friday. Occasional Saturday shifts will be required on a rotational basis.

The successful applicant will be a strong team player, highly organised with the ability to manage their own workload as well as being flexible enough to support colleagues. The successful applicant will also have excellent communication skills and demonstrate empathy when speaking with patients.

You will be working in a busy office environment and will be responsible for booking patients as well as taking and making outgoing calls. The team are supported by a number of Team Leaders.

As a team, we are passionate about helping our staff to achieve their career aspirations, and can offer a variety of learning and development opportunities to support your continued development.

 

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

 

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

 

 

Person specification

Education and Qualifications

Essential criteria
  • GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable criteria
  • NVQ Level II in Business Administration / Customer Service / IT

Experience

Essential criteria
  • Experience of working within an office environment
  • Experience of working in a public facing role.
Desirable criteria
  • Relevant experience within the NHS

Further Training

Essential criteria
  • Knowledge of / experience of using information and/or customer service systems.
  • Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable criteria
  • Previous experience Infoflex / 59R Software
  • Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills and Knowledge

Essential criteria
  • Excellent communication skills, with ability to deal with staff at all levels.
  • Displays use of initiative with effective organisational skill
  • Ability to prioritise and work to strict/conflicting deadlines
  • Understanding of data protection issues and the ability to maintain confidentiality
  • On-going commitment to personal development

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Disability confident employerStep into healthStonewall Proud Employers Accreditation is a benchmarking scheme that helps employers assess and improve LGBTQ+ inclusion at work. Trailblazer status recognises organisations leading change with outstanding commitment and impact.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Millie Harbottle
Job title
Service Coordinator
Email address
[email protected]
Telephone number
0114 22 69450
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