Job summary
- Main area
- Specialised Cancer Services
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday. 8am - 4pm or 9am to 5pm.)
- Job ref
- 190-0097-GAC
- Employer
- Sheffield Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Weston Park Hospital
- Town
- Sheffield
- Salary
- £24,169 pa/pro rata for part time staff
- Salary period
- Yearly
- Closing
- 15/06/2025 23:59
Employer heading

Clerical Officer
NHS AfC: Band 2
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
An exciting opportunity has arisen for a motivated and well organised individual to join the Specialised Cancer Services Booking Team at Weston Park Hospital.
The newly created team are responsible for the management of the Oncology outpatient appointments both here at Weston Park Hospital and across South Yorkshire and Chesterfield.
Working Hours/Pattern: 37.5 hours a week - Monday to Friday.
Main duties of the job
The main duties of this role include:
- Managing the SCS outpatient waiting lists for both new and follow up patients.
- Process incoming referrals.
- Book clinic appointments, often ensuring they are in line with the patients treatment cycle.
- Liaise with various different staff groups.
- Monitor/manage the teams email inboxes.
- Speak with patients on the phone - both incoming and outgoing calls.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Education and Qualifications
Essential criteria
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable criteria
- NVQ Level II in Business Administration / Customer Service / IT
Experience
Essential criteria
- Experience of working within an office environment
- Experience of working in a public facing role.
Desirable criteria
- Relevant experience within the NHS
Further Training
Essential criteria
- Knowledge of / experience of using information and/or customer service systems
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable criteria
- Previous experience Infoflex / 59R Software
- Previous experience of PAS / Infoflex / SystmOne (area specific software)
Skills and Knowledge
Essential criteria
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tim Child
- Job title
- Booking Team Supervisor
- Email address
- [email protected]
- Telephone number
- 0114 2265327
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