Job overview

Working on a rotational basis at both Horninglow Clinic, Burton-on-Trent and St Michael’s Court, Lichfield.  Hours are 9 am-5 pm Monday-Friday 

Are you a confident communicator who prides themselves on strong and compassionate customer service?  Would you thrive on providing a first class reception service at our mental health clinic and working within a very busy admin team?  If so we would encourage your application, even if your experience looks a little different from what we have identified and you think you can bring a good work ethic to this role.

Ideally you would hold an NVQ level 2 or equivalent qualification and/or experience, however this is not essential as full training is given. We support training and ambition with many of our Admin Assistants having been successful in achieving promotional posts within our Service or the wider Trust.   Staff meet with the Admin Team Manager  regularly for 1-to-1 supervision sessions and annual appraisals.

Main duties of the job

To be successful in this role you will be required be organised, professional and adaptable with a sound level of written and spoken English.

This Receptionist/Admin Assistant role includes:

·       Strong communication and customer service skills to welcome service users upon arrival

·       Personal resilience to handle challenging telephone calls  

·       Using our clinical system RiO, inputting, creating letters etc

·       Completing a wide range of admin tasks from an electronic workflow inbox

·       Scanning, uploading and copying.

.       Ability produce quality documents in a very busy environment 

.       Good time management and prioritising work

Working for our organisation

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by:

• Supporting your career development and progression.
• Excellent NHS Pension scheme
• Generous maternity, paternity, adoption leave
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients.
• Salary sacrifice car – fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccination every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Please note, we may be required to close this vacancy early if we receive a high volume of applications.