Job overview

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.

We are seeking an experienced and highly organised Team Administrator for the NHS Staffordshire and Stoke on Trent Talking Therapies Service 

This is a part time role (30 hours per week - working Monday, Tuesday, Thursday and Friday)

The successful candidate will need to be a car driver and will be required to work at both our Tamworth and Burton sites 

Candidates should be skilled and experienced in administration and demonstrate keen self-management skills to enable them to provide a high-quality effective and efficient service.

The Staffordshire and Stoke on Trent Talking Therapies Service is a creative organisation which embraces staff ideas to constantly seek ways of taking the service forward to adapt to changing expectations.

We have strong links with academic institutions with staff from the service teaching university courses devised in conjunction with MPFT

Our staff lead professional development sessions locally and nationally and you will be actively encouraged to develop your practice through internal and external CPD opportunities.

When making your application, please detail how you meet the criteria in the attached Personal Specification in your Supporting Statement.  

Main duties of the job

The appointed person will conduct a varied range of administrative duties and act as a focal point for communication with patients. Excellent interpersonal and communication skills (both written and verbal) are essential, as is an ability to organise and prioritise their own workload and to react quickly to changing situations. Strong IT skills are vital so applicants should evidence their experience of using data basis and Microsoft Outlook, Excel and Word on their application.

We are seeking an individual who is enthusiastic, compassionate, flexible and creative in their approach who can work alongside team members to provide high quality and effective administrative support.

The successful candidate will be supervised and line managed by the Business Support Manager but will be expected to work with high levels of autonomy in a high volume, time limited therapeutic setting. Previous experience working in an IAPT or equivalent service would be an advantage. People with lived experience of mental health issues are encouraged to apply for this post.

The service works core 9-5 hours but offers therapy opportunities for clients between the hours of 8am-8pm and in the future, on Saturday mornings. The successful candidate should be prepared to work flexibly to meet service needs within these hours.

Working for our organisation

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

 Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.