Job summary
- Main area
- UHNM
- Grade
- Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (over 7 days)
- Job ref
- 205-6146276
- Employer
- University Hospitals of North Midlands NHS Trust
- Employer type
- NHS
- Site
- Smithfield 1
- Town
- Hanley, Stoke on Trent
- Salary
- £50,952 - £57,349 per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Operational Manager
Band 8a
Job overview
This is a great opportunity to join our Acute Care at Home service as an Operational Manager of the CRIS (Community Rapid Intervention Service 2hr Urgent Community Response) & Virtual Wards, being responsible for the development and provision of services including clinical, governance and operational functions.
We are looking for a committed and enthusiastic member of our MDT, someone who can inspire others, having extensive hospital or Community experience gained through working as an autonomous leader.
The post is designed to support and assist the Head & Deputy Head of Operations in the overall management of the ACAH service in the enhancement and development of services.
The post holder is required to operate independently to ensure decisions are made responsively and meet the organisational objectives.
The main elements to the job cover different areas of responsibility, :
- Support the implementation, growth and delivery of the CRIS & Virtual Wards
- Take action to ensure the nursing agenda is delivered by providing strong visible leadership and operational management alongside the Professional Lead ACP Clinical Leads
- Establish systems to provide assurance to the Organisational Leads that sufficient workforce is available to deliver high quality care in accordance with the ACAH service specification
- Be involved in actively supporting the development and improvement of the urgent care our patients
Main duties of the job
The main elements to the job cover different areas of responsibility, however working in partnership with other professionals in order to provide quality care and effective use of resources in relation to the quality of patient care. These are:
- Support the Head & Deputy Head of Operations to lead the operational management of the CRIS Service
- Take action to ensure the nursing agenda is delivered by providing strong visible leadership and operational management alongside the Professional Lead ACP Clinical Leads
- Establish systems to provide assurance to the Organisational Leads that sufficient workforce is available to deliver high quality care in accordance with the Acute Care at Home service specification
- Support the provision of expert advice to the Organisational Leads on all operational matters
- Be involved in actively supporting the development and improvement of the urgent care our patients receive promoting a clinically viable care closer to home ethos of working in line with the NHS Long Term plan (LTP)
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research.
The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are a specialist Major Trauma Centre for the North Midlands and North Wales. Happy staff make for happy patients, and with the help of both we have put together a wide range of development and support packages aimed at ensuring that everyone at the Trust has the opportunity to fulfil their potential and meet their aspirations as well as the tools to provide great care.
Our mission to provide the very best health care includes recruiting the best people.
Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.
Many of our staff are passionate about the service they provide and want to be part of something special. You can find out more about how our staff and patients are helping to improve the health, comfort and hospital experience of local people every day at www. uhnmcharity.org.uk
Detailed job description and main responsibilities
Please see Job description and person spec attached
For further information please contact Lesley Roberts, Head of Nursing and Operations for ACAH
0300 123 0983
Person specification
Essential Qualifications
Essential criteria
- • Educated to degree level or equivalent professional qualification
- • Evidence of higher level study at Masters Level; or alternatively working knowledge and experience at an equivalent level
- • Professional training delivery qualification or equivalent experience of delivering and facilitating in challenging environments.
Desirable criteria
- • 1st level Registered Nurse/Registered Midwife.
- • Active on the Nursing and Midwifery Council (NMC) register.
Knowledge, Skills, Training and Experience
Essential criteria
- • Evidence of leading and delivering change through others
- • Experience of leading an NHS service
- • Examples of delivering emergency models
- • Professional clinical knowledge and experience of working in multi-disciplinary teams, providing drugs rounds, and with different levels of patient acuity and co-mordidities .
- • Able to hold others to account for agreed targets
- • Creates and promotes opportunities for others to contribute and to develop
- • Able to shape and implement a vision for future service development
- • Evidence of effective team working to deliver and improve services.
- • Ability to critically analyse complex information and evaluate a range of options to identify service improvements
- • Exhibits energy and resilience to drive through results
- • Ability to adapt personal style in order to influence others and gain support for ideas.
- • Ability to apply lateral thinking to identify solutions to critical issues and the ability to take qualified risks where
- • Evidence of working in partnership with internal and external stakeholders.
- • Experience of leading the implementation of service improvement including complex change management programmes at a management level
- • Experience of managing risk associated with service change
- • Evidence of effective resource management
- • Awareness of the NHS agenda at a national and local level
- • Able to demonstrate the use of evidence when decision making
- • Experience of leading and managing others
- • Experience of measuring and evaluating outcomes in order to secure improvement
Desirable criteria
- • Proficient in the use of Microsoft office: Word, Excel, access and Power-point
Personal Qualities
Essential criteria
- • Behaves in an open, ethical and professional manner
- • Aware of own strengths and limitations
- • Able to balance own plans and priorities with those of the service and other team members
- • Able to demonstrate a level of personal confidence necessary to overcome barriers
- • Evidence of diplomacy and ability to deal with difficult situations
- • Ability to work on own initiative and under pressure to tight deadlines
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Lesley Roberts
- Job title
- Head of Operations
- Email address
- [email protected]
- Telephone number
- 03001230983
- Additional information
For further information please contact Lesley Roberts, Head of Nursing and Operations for ACAH
0300 123 0983
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