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Job responsibilities

• Working within a team of Personalised Healthcare Assessors, taking a lead role in complex cases, ensuring a high-quality service is delivered, supporting and mentoring staff to achieve continuous improvement 

• Managing a caseload of patients and contributing to performance improvement, taking a lead for identified areas, where agreed 

• Managing a defined caseload for those with complex health needs 

• Managing staff in line with regional and local HR policies 

• Facilitating and contributing to multi-disciplinary assessments and patient reviews, in line with standard operating procedures 

• Actively involved in the recruitment of junior members of staff 

• Supporting the PHC team to ensure workstream plans are fulfilled and supervised effectively to ensure successful delivery 

• Supporting the Team Leader to ensure that all processes implemented are compliant with the NHS Continuing Healthcare National Framework  

• Deputizing (as required) in the absence of a team leader for PHC 

• Assisting the Team Leader for PHC with resolution of complaints, appeals and disputes 

• Raising issues of concern through the Senior Management Team where necessary 

• Mentoring and supervision of PHC Associate Practitioners, Practitioners and students 

• Contributing to performance improvement within the team of Senior Practitioners, Practitioners and Associate Practitioners ensuring that services are delivered to a high standard 

• Monitoring workstreams of PHC Practitioners and quality assurance of processes  

• Working with members of the team to investigate the causes of any variance from target/plan and proactively contribute to the implementation of solutions 

• Actively supporting the PHC team in working towards goals and objectives 

• Communicating information, risks, issues and dependencies, including briefings and reports 

• Maintaining professional registration and up-to date knowledge of legislation 

• Providing relevant and timely specialist advice and guidance on functional and information matters relating to the service 

• Delivering against objectives, achieving quality outcomes, prioritizing own workload and working to tight deadlines 

• Fostering transparency and a person-centered approach with patients, families and representatives 

• Promoting the use of Personal Health Budgets for eligible individuals as a means of their having control over their care and achieving best possible outcomes whilst being cost effective and value for money 

• Ensuring the principles and duties of safeguarding are holistically, consistently and contentiously applied  

• Contributing to maintenance and monitoring of service standards around quality  

• Complying with NHS Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies 

• Responsible for ensuring mandatory training is up-to-date  

For the full job description and person specification please see the supporting document. This document has a number of criteria that we would ideally want in a candidate. We know that you might not meet all the criteria for the role but please don’t let that stop you from applying. We understand that you may bring other skills and experience to this role that we might not have thought of.