Job overview

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Are you passionate about supporting individuals on their mental health journey? Do you have excellent communication skills and a desire to make a positive impact? If so, we have an exciting opportunity for you to join our dedicated team as an MHSI Hub Navigator.

As a Navigator in our Mental Health and Social Inclusion Hub, you will play a crucial role in assessing mental health referrals primarily through telephone consultations. Using your exceptional judgment and empathy, you will determine the needs, risks, and urgency of response for each individual. By delivering safe and effective services, you will guide them towards the appropriate level of support.

Apply today and become an integral part of our team. Together, let's create a positive impact on mental health and well-being in our community. Please note shifts cover 24/7, this will involve you working a mix of day and night shifts.

Main duties of the job

• You will be part of a multi-disciplinary team, primarily receiving calls, processing enquiries and facilitating the triage of people referred into the MHSI Hub team.
• Supervise Assistant MHSI Hub Navigators and support MH Practitioners on the MHSI hub to ensure a high quality service is provided. 
• Assist individuals with mental health needs to navigate and access specialist health, social care and community services that will support them in their individual recovery journey
• A commitment to delivering a flexible service which operates 24 hours a day, 365 days a year

Working for our organisation

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

 Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.