Job summary
- Main area
- Senior Support Worker
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time
- Home or remote working
- Job ref
- 301-KM-26-7815418-A
- Employer
- Midlands Partnership University NHS Foundation Trust
- Employer type
- NHS
- Site
- Block 6, St Michael's Court
- Town
- Lichfield
- Salary
- £27,485 - £30,162 pa
- Salary period
- Yearly
- Closing
- 10/04/2026 14:00
Employer heading
Senior Support Worker
NHS AfC: Band 4
Job overview
The Children and Young People Mental Health Crisis and Intensive Support Team are recruiting a Senior Support Worker, based in Lichfield
In the role you will work with young people and where appropriate and necessary their families or care providers who present in Mental Health Crisis and/or need intensive ‘home-based’ support. You will provide ongoing support, therapeutic interventions when agreed, practical assistance and problem resolution under the supervision of a senior team member. You will support with supervising young people and families to implement and review risk planning and engage in relevant support services.
As part of this role, you will be required to travel across wide geographical area and have access to a car, with valid driving licence and business insurance.
Please view our video to gain in insight into our team.
Main duties of the job
- Contribute to a range of mental health, physical health and behavioural assessments and intervention strategies as delegated by other team members.
- Implement and support detailed care plans, outcome measures documentation, risk assessments, and treatment programmes (including intervention Support Plans, mental health and multi-disciplinary care plans).
- To work in partnership with advocates where appropriate on behalf of service users and carers to ensure that complex care needs are met and that all concerns are escalated to an appropriate level.
- To form professional relationships with families and carers of referred individuals to promote effective and timely positive outcomes.
Working for our organisation
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Detailed job description and main responsibilities
For full details of the role, please see the attached job description and person specification. If you do have any further questions regarding the role, please do not hesitate to contact us.
Person specification
Qualifications
Essential criteria
- Foundation degree in relevant subject or Diploma/NVQ 3 in Health and Social Care or accredited prior learning with competency based evidence supplemented by short courses
Desirable criteria
- Training in working with children with severe learning disabilities and/or challenging behaviour, and/or other behavioural work
Experience
Essential criteria
- Significant experience of working with children with Mental Health Needs as a member of a multidisciplinary community team. Experience of working within a multi-agency framework
- Experience of formulating a child’s difficulties and developing a care plan
- Experience of employing evidenced based interventions with children
- Experience of supporting other workers and role modelling recommended approaches / interventions in practice.
- Experience of working with families
- Able to work independently, without direct supervision
Desirable criteria
- Previous work with people with complex and high-risk presentations
- Previous experience of working in a health or social care setting, either statutory or non-statutory service
- Lived experience of mental health needs, issues or lived experience of use of mental health services
- Experience of supporting service users in a home based/ community setting
Skills
Essential criteria
- Knowledge of CYP mental health and needs of vulnerable persons in relation to their health and well-being
- Range and level of skills, depth and extent of knowledge required
- Good practical knowledge of child development
- Able to demonstrate commitment to high quality care and service provision
- Ability to liaise and network widely and effectively
- Ability to be able to use evidence-based interventions to effectively support and treat child mental health difficulties
- Have the ability to de-escalate emotionally volatile situations
- Utilise evidence based clinical outcome measures
- Demonstrates empathy, compassion and patience
- Demonstrates an ability to form positive therapeutic relationships with children and families.
- Demonstrates a keenness to make a positive contribution to improving the quality of life for children with mental health problems
- Demonstrates an ability to act calmly in emergencies and to respond in a professional manner in occasionally stressful and challenging situations
- Has knowledge of legal guidance and frameworks when working with children and families
- Has a working knowledge of evidenced based interventions
- Has a working knowledge of developing therapeutic relationships with children and families
- Demonstrate effective communication skills, written and verbal.
- Ability to problem solve using solution focused approach and recognise own limitations
- Proficient in IT skills in order to update service user records, record and present the outcome of assessments, behavioural analysis and interventions
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Holly Batchelor
- Job title
- Team Lead
- Email address
- [email protected]
- Telephone number
- 01543 441441
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